Help your agents deliver world-class service.

See all of the features — from live chat to searching the knowledge base and more — that make Service Cloud Lightning the world’s #1 customer service solution.

 

Close cases faster.

Closing cases faster keeps your customers happy and saves you money at the same time. Regardless of the size of your company, getting the right answer to the customer fast is crucial. And Service Cloud can help.

  • Lightning Console

    Unify your agent experience with the Lightning Console from Service Cloud. Our customer service management solution puts all the information your representatives need at their fingertips, all in one console. Agents can manage cases faster, track customer history, view dashboards, and a lot more. All in a single view. No multiple tabs. No switching software.

  • Live Agent

    Live chat software, Live Agent, is an online tool that allows a customer to communicate with a service agent via the web. Customers and prospects alike respond favorably to this form of real-time, personalized interaction. With Live Agent from Service Cloud you can have agents ready to field questions 24/7.

  • Mobile

    Manage Service Cloud cases from anywhere. Field-service agents can solve cases on the go and managers and executives can monitor real-time metrics with the Service Cloud mobile app. As more and more business gets done from mobile phones, being able to manage, track, and report on cases from anywhere is crucial to providing top-tier customer care.

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Provide smarter self-service.

Give your customers the answers they need whenever they need them. Service Cloud is more than help desk software. Give them 24/7 support with great self-service features.

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  • Communities

    Communities give customers the self-service portals and discussion forums they need to get the answers they want quickly, anytime and anywhere. Communities do more than just allow customers to help themselves and each other, they also afford your agents and employees greater potential for customer engagement. Either way, customers win by getting the right answers faster.

  • Knowledge

    Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Help your customers help themselves and help your agents work smarter with easy access to articles, FAQs, and the collective wisdom of the community.

 

Personalize customer care.

Every customer is a unique individual with unique needs. Tailor their service experience to case histories, personal preferences, and more to keep them happier than ever.

  • Service Wave Analytics

    Introducing Service Wave Analytics, the app that brings the power of Wave to all of your Salesforce data. Currently in pilot, Service Wave Analytics helps your whole service team level up to deliver an amazing customer experience.

  • SOS

    SOS, from Service Cloud, is a revolutionary way to give customers the support that they need wherever they are. With it your agents can provide live video support, using screen sharing and on-screen guided assistance, to provide the most personalized customer service ever.

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Deliver support everywhere.

Meet customers on the channels where they live. Deliver great customer service on their channel of choice, anywhere from popular social-media hubs to text messages and more.

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  • Field Service Lightning

    From the phone to the field, Field Service Lightning is the way to ensure that you can deliver world-class customer service in on-site interactions. Create work orders, dispatch the right field technician for the job, and monitor performance in the field.

  • Omni Routing

    Omni-Channel Presence and Routing helps you deliver smarter service faster. By helping route work to the most appropriate and available employee, the task is always matched to the person with the right skill set and the time to solve the problem. Better still, your operation is both more efficient and more transparent.

  • Social Customer Service

    Give your customer-service team the tools to create and manage cases via social media channels. With Service Cloud’s social customer service tools, your team can create, edit, and track performance on most social media platforms.

See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

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Questions? Our reps have answers. 1-800-667-6389

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