Salesforce Service Cloud features mobile customer service solutions, so your customers can find help from any device, anywhere. The Service Cloud customer service app lets you provide branded self-service, access to knowledge bases and the communities and even one-on-one agent support with live video and on-screen annotations. The Sales Cloud customer service app also lets you or your support agents tap into case histories and gain insights from the palm of your hand. Service Cloud is the world’s #1 customer service solution for keeping customers satisfied and loyal.
Make service easy for your customers. Wherever, whenever.
Help customers help themselves with easy access to knowledge articles and the wisdom of the community. And if needed, agents can engage to provide the right answers fast. With the drag-and-drop designer, you can roll out a branded self-service experience in minutes.
With SOS for apps, provide one-to-one support with live video and on-screen annotation. Embed help into your mobile app to provide personalized service at the touch of a button.
With the Salesforce1 Mobile App, tap into case histories and access the intelligence of your whole company. Gain instant insights from the palm of your hand and make smarter decisions from anywhere.
The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.