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CRM The World's Favorite Customer Relationship Management - Salesforce.com

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Service Cloud

 

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Deliver great customer service—everywhere from your call center to the Web.
Have questions? Call 1-800-NO-SOFTWARE.

Chatter now available in all editions

Chatter
now available
in all editions

Professional Edition

Basic service and support
for any size team

Basic service and support
for any size team

Basic service and support
for any size team

$65
/user/month*
(Billed annually)
30-day free trial
 
  • Case management
  • Auto-suggested solutions
  • Web & email capture
  • Case auto-assignment & escalation
  • Computer telephony integration (CTI)
  • Reports & analytics
  • Customizable dashboards
  • Content library
  • Email integration
  • Mobile access
  • Sales features such as opportunities & customizable forecasting
Most popular

Enterprise Edition

Extend service to the Web with customization and integration

Extend service to the Web with customization and integration

Extend service to the Web with customization and integration

$135
/user/month*
(Billed annually)
30-day free trial
 
Includes all Professional Edition features plus:
  • Service Cloud Console
  • Knowledge base**
  • Workflow & approvals
  • Web self-service portal**
  • Ideas & Answers communities
  • Service contracts & entitlements
  • Field service management **
  • Visual workflow
  • Call scripting
  • Facebook integration***
  • Twitter integration***
  • Case team collaboration
  • Integration via Web Services API
  • Developer sandbox
  • Offline access
  • Enterprise analytics
  • Web chat**

Unlimited Edition

Premier+ Success Plan optimizes your Service Cloud app for your business

Premier+ Success Plan optimizes your Service Cloud app for your business

Premier+ Success Plan optimizes your Service Cloud app for your business

$260
/user/month*
(Billed annually)
30-day free trial
 
Includes all Enterprise Edition features plus:
  • Unlimited customizations
  • Unlimited custom apps
  • Unlimited access to 100+ administration services
  • Unlimited access to Premier online training catalog
  • Assigned Success Resource†
  • Mobile customization & administration
  • Increased storage limits ‡
  • Multiple sandboxes
  • 24x7 toll-free support
* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ CRM Unlimited Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.