But wait, there’s more.

We’ve created a wealth of resources for you to watch, read, and share. And if there’s something that you can’t find, contact us. It’s very likely that one of our reps will have the answer.

Service Cloud Overview and Demo



Infographics and E-books

4 Steps to Incredible Customer Service

Only a few years ago, you might have had only one option for contacting a company. By making a telephone call during business hours. Now customer service has become an omni-channel universe of diverse options. Download this e-book to learn how to service customers on these channels, empower your agents, anticipate needs, and create new self-service options.


A New Era of Service for the Connected World

Read a recap of Service Cloud GM Mike Milburn's Service Cloud Keynote at Dreamforce in this informative e-book. The landscape of customer service is changing rapidly. For companies to deliver truly exceptional customer service, it’s more important than ever that they respond faster with highly personalized responses. Read the e-book to learn more.


20 Customer Service Best Practices

Technology has transformed the modern customer into a multi-screen, always connected, highly opinionated force in the business world. If your customer service isn't prepared to deliver exceptional service across multiple channels and devices, you are going to miss the opportunity to service your customers effectively.



Service Cloud Datasheet

Find out which edition of Service Cloud is right for your business.


Lightning Console

Today’s customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into “customer engagement centers.”


Live Agent

Salesforce Live Agent is a web-based chat application built on the Salesforce Platform, meaning that it is inherently customizable and extendable.



Coca-Cola Transforms HR Service Delivery: Happy Employees & Reduced Costs

How can HR organizations create effortless employee experiences and deliver support to their employees anytime and anywhere? In this webinar, Rob Grajeda, Director of HR Operations at Coca-Cola, will share his HR service delivery transformation.


Using the Internet of Things to Deliver Effortless Customer Service

Today’s customers expect effortless customer service every time they engage with your organization. How will your organization adapt and keep up these customer expectations? What types of technology are required to meet and exceed these expectations? Watch the webinar to learn more.


Uncover Your Hidden Knowledge Network to Drive Customer Engagement

Join the Service Cloud and customer Rosetta Stone to understand how Salesforce Knowledge can transform the way you deliver customer service.


Reports and White Papers

Magic Quadrant for the CRM Customer Engagement Center

The Magic Quadrant reflects the slow emergence of globally scalable consumer-facing customer support applications in a multitenant cloud model.

Activision ROI White Paper

Activision integrated the Salesforce Social Studio with Service Cloud

Activision needed to modernize their service and support offerings and introduce service across social channels. Integrating the Salesforce Social Studio (formerly Radian6) with Service Cloud was the solution.

City of Elgin White Paper

The City of Elgin, Illinois deployed Salesforce Service Cloud with Knowledge Base

The City of Elgin, Illinois, developed a 311 system to handle nonemergency issues and requests using Service Cloud. Equipped with Live Agent, Chatter, Community Cloud, and Knowledge, they are transforming urban customer care.




Overview: Everything About Service Cloud.


Lightning Console

Optimize the agent experience.



Faster solutions for agents and customers.


See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.


Questions? Our reps have answers. 1-800-667-6389

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