But wait, there’s more.

We’ve created a wealth of resources for you to watch, read, and share. And if there’s something that you can’t find, contact us. It’s very likely that one of our reps will have the answer.

Service Cloud Lightning Overview

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Infographics and E-books

6 Ways to Connect Your Entire Business Around the Customer

Build your business around customer success. Engage your business by breaking down departmental walls separating partners, employees, products, services, and apps.

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A 360-Degree View of Your Customer

Service Cloud delivers deeper customer service insights. Learn how to empower your agents with the tools and intelligence they need to deliver service that moves at the speed of your customers.

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Sales and Service Infographic

Gain insight on how to attain a consistent view of your customers across all channels and touchpoints, providing your customer with a seamless experience.

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Datasheets

Service Cloud Datasheet

Find out which edition of Service Cloud is right for your business.

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Lightning Console

Today’s customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into customer engagement centers.

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Field Service Lightning

Today’s customers want personalized, accurate field service when issues come up. The best way to keep up with rising expectations is to take the power of Service Cloud into the field.

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Webinars and Videos

MythCrushers, Episode 1

Salesforce isn’t just for selling. Service Cloud makes it easier to solve customer service issues faster, and in a more personalized way. Give customers the best support possible with the world’s #1 customer service solution.

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Sky Italia Transforms Omni-Channel Experience While Modernizing Legacy IT

Transform your business by connecting with customers in new ways that will enhance the customer experience across all channels and devices.

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Thomson Reuters: Driving Innovation with Service Cloud

Reboot customer service with Service Cloud. Learn how Thomson Reuters combines news data, technology, and human insight to help leverage innovation for better customer satisfaction.

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Reports and White Papers

The Forrester Wave™: Customer Service Solutions for Midsize Teams

Faster setup, solid performance, and a strategic roadmap to grow on. Read more to see why Service Cloud from Salesforce is top ranked for strategy by Forrester Research.

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Activision ROI White Paper

Why Contact Centers Must Go Digital

Customers are no longer picking up the phone as a primary option for customer service. For the first time, web-based self-service portals have unseated the phone as the preferred method for service. Learn why the contact center needs to evolve.

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City of Elgin White Paper

The City of Elgin, Illinois, Deployed Service Cloud with Knowledge Base

The city of Elgin, Illinois, developed a 311 system to handle nonemergency issues and requests using Service Cloud. Equipped with Live Agent, Chatter, Community Cloud, and Knowledge, the city is transforming urban customer care.

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Demos

Overview

Learn everyting about Service Cloud Lightning.

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Lightning Console

Optimize the agent experience.

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Knowledge

Get faster solutions for agents and customers.

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See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

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Questions? Our reps have answers. 1-800-667-6389

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