We’ve created a wealth of resources for you to watch, read, and share. And if there’s something that you can’t find, contact us. It’s very likely that one of our reps will have the answer.
Only a few years ago, you might have had only one option for contacting a company. By making a telephone call during business hours. Now customer service has become an omni-channel universe of diverse options. Download this e-book to learn how to service customers on these channels, empower your agents, anticipate needs, and create new self-service options.
Read a recap of Service Cloud GM Mike Milburn's Service Cloud Keynote at Dreamforce in this informative e-book. The landscape of customer service is changing rapidly. For companies to deliver truly exceptional customer service, it’s more important than ever that they respond faster with highly personalized responses. Read the e-book to learn more.
Technology has transformed the modern customer into a multi-screen, always connected, highly opinionated force in the business world. If your customer service isn't prepared to deliver exceptional service across multiple channels and devices, you are going to miss the opportunity to service your customers effectively.
How can HR organizations create effortless employee experiences and deliver support to their employees anytime and anywhere? In this webinar, Rob Grajeda, Director of HR Operations at Coca-Cola, will share his HR service delivery transformation.
Today’s customers expect effortless customer service every time they engage with your organization. How will your organization adapt and keep up these customer expectations? What types of technology are required to meet and exceed these expectations? Watch the webinar to learn more.
The City of Elgin, Illinois, developed a 311 system to handle nonemergency issues and requests using Service Cloud. Equipped with Live Agent, Chatter, Community Cloud, and Knowledge, they are transforming urban customer care.
The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.