Technology has transformed the modern customer into a multi-screen, always connected, highly opinionated force in the business world. If your customer service isn't prepared to deliver exceptional service across multiple channels and devices, you are going to miss the opportunity to service your customers effectively
Learn how your company can give your customers effortless, friction-free customer service. Four pillars form the basis for transforming your organization’s customer service operation into a paragon of efficiency and customer satisfaction.
It's never been easier for business leaders to create revenue by investing in customer service. That's because the next generation of customer service creates efficiencies for your whole team.
Today's customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into "customer engagement centers".
Learn the 15 reasons you need Service Cloud to deliver great customer service, everywhere and faster.
Find out which edition of Service Cloud is right for your business.
How can HR organizations create effortless employee experiences and deliver support to their employees anytime and anywhere? In this webinar, Rob Grajeda, Director of HR Operations at Coca-Cola, will share his HR service delivery transformation.
Today’s customers expect effortless customer service every time they engage with your organization. How will your organization adapt and keep up these customer expectations? What types of technology are required to meet and exceed these expectations? Watch the webinar to learn more.
Join the Service Cloud and customer Rosetta Stone to understand how Salesforce Knowledge can transform the way you deliver customer service.
The Magic Quadrant reflects the slow emergence of globally scalable consumer-facing customer support applications in a multitenant cloud model.
In today’s world, customers expect every service experience with your company to be one thing: effortless. With these new expectations, companies need the right technology and processes in place to deliver first-rate customer service.
Companies know that good customer experiences are important: 60% of companies aim to differentiate themselves based on the experiences that they deliver.1 Yet many companies today are battling the ongoing economic pressures of a slow recovery after a prolonged global recession. Most companies balance the cost of doing business with customer satisfaction.
Transform customer service and support with the #1 customer service app. See how you can deliver customer service for a connected world.
Work smarter. All of your cases in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company's call-center telephony and back-office apps.
Get answers from every channel. Get accurate answers faster, wherever they live. From Google searches to social media, from business partners to self-service website queries. All making your contact center smarter. And customized to drive the right information to the right people.
The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.