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Build your business around customer success. Engage your business by breaking down departmental walls separating partners, employees, products, services, and apps.
Service Cloud delivers deeper customer service insights. Learn how to empower your agents with the tools and intelligence they need to deliver service that moves at the speed of your customers.
Gain insight on how to attain a consistent view of your customers across all channels and touchpoints, providing your customer with a seamless experience.
Find out which edition of Service Cloud is right for your business.
Today’s customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into customer engagement centers.
Today’s customers want personalized, accurate field service when issues come up. The best way to keep up with rising expectations is to take the power of Service Cloud into the field.
Salesforce isn’t just for selling. Service Cloud makes it easier to solve customer service issues faster, and in a more personalized way. Give customers the best support possible with the world’s #1 customer service solution.
Transform your business by connecting with customers in new ways that will enhance the customer experience across all channels and devices.
Reboot customer service with Service Cloud. Learn how Thomson Reuters combines news data, technology, and human insight to help leverage innovation for better customer satisfaction.
Faster setup, solid performance, and a strategic roadmap to grow on. Read more to see why Service Cloud from Salesforce is top ranked for strategy by Forrester Research.
Customers are no longer picking up the phone as a primary option for customer service. For the first time, web-based self-service portals have unseated the phone as the preferred method for service. Learn why the contact center needs to evolve.
The city of Elgin, Illinois, developed a 311 system to handle nonemergency issues and requests using Service Cloud. Equipped with Live Agent, Chatter, Community Cloud, and Knowledge, the city is transforming urban customer care.
The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.