Everything you could want to know.

We’ve created a wealth of resources for you to watch, read and share. And if there’s something that you can’t find, contact us. It’s very likely that one of our reps will have the answer.

Service Cloud Overview and Demo

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Infographics and E-books

20 Customer Service Best Practices

Technology has transformed the modern customer into a multi-screen, always connected, highly opinionated force in the business world. If your customer service isn't prepared to deliver exceptional service across multiple channels and devices, you are going to miss the opportunity to service your customers effectively

 

The Four Pillars of Effortless Customer Service

Learn how your company can give your customers effortless, friction-free customer service. Four pillars form the basis for transforming your organization’s customer service operation into a paragon of efficiency and customer satisfaction.

 

5 Ways to Make Service Easy for Today's Customers

It's never been easier for business leaders to create revenue by investing in customer service. That's because the next generation of customer service creates efficiencies for your whole team.

 
 

Datasheets

Service Cloud Console

Today's customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into "customer engagement centers".

 

15 Reasons Why You Need Service Cloud

Learn the 15 reasons you need Service Cloud to deliver great customer service, everywhere and faster.

 

Service Cloud Datasheet

Find out which edition of Service Cloud is right for your business.

 
 

Webinars

Coca-Cola Transforms HR Service Delivery: Happy Employees & Reduced Costs

How can HR organizations create effortless employee experiences and deliver support to their employees anytime and anywhere? In this webinar, Rob Grajeda, Director of HR Operations at Coca-Cola, will share his HR service delivery transformation.

 

Using the Internet of Things to Deliver Effortless Customer Service

Today’s customers expect effortless customer service every time they engage with your organization. How will your organization adapt and keep up these customer expectations? What types of technology are required to meet and exceed these expectations? Watch the webinar to learn more.

 

Uncover Your Hidden Knowledge Network to Drive Customer Engagement

Join the Service Cloud and customer Rosetta Stone to understand how Salesforce Knowledge can transform the way you deliver customer service.

 
 

Reports and White Papers

Magic Quadrant for the CRM Customer Engagement Center

The Magic Quadrant reflects the slow emergence of globally scalable consumer-facing customer support applications in a multitenant cloud model.

 

Using the Internet of Things to Deliver Effortless Customer Service

In today’s world, customers expect every service experience with your company to be one thing: effortless. With these new expectations, companies need the right technology and processes in place to deliver first-rate customer service.

 

Flexera Software: A customer service ROI story

Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support processes and provide greater visibility across customer relationships. In the process they’ve also unlocked an annual ROI of 100%.

 
 

Demos

Service Cloud Overview and Demo

Transform customer service and support with the #1 customer service app. See how you can deliver customer service for a connected world.

 

Agent Console

Work smarter. All of your cases in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company's call-center telephony and back-office apps.

 

Knowledge

Get answers from every channel. Get accurate answers faster, wherever they live. From Google searches to social media, from business partners to self-service website queries. All making your contact center smarter. And customized to drive the right information to the right people.

 

See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

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Questions? Our reps have answers. 1-800-667-6389

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