Unlike other HR help desk solutions, Salesforce is a fully integrated Employee Success Platform that enables companies to connect to their employees in entirely new ways.
Today’s customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into customer engagement centers.
Salesforce Live Agent is a web-based chat application built on the Salesforce platform, meaning that it is inherently customizable and extendable.
Recruit top talent, accelerate new-hire ramp times, increase employee productivity, boost HR team effectiveness, and develop and retain your most valuable resource — your employees.
The power of knowledge is often underestimated. If you can enable your service agents with the right answers at the right time, they can solve customer issues faster, increasing their productivity.
Service Communities empower customers to help themselves — and each other — with a next-generation, low-effort self-service experience accessible on any device.
In today’s social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service.
Retailers are using Service Cloud to provide personal and differentiated customer service across mobile, social, online, and in-store experiences. This improves customer satisfaction, loyalty, and advocacy.
Learn the 15 reasons you need Service Cloud to deliver great customer service everywhere, and faster.
The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.