Infographics and E-books

20 Customer Service
Best Practices

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The New Age of Service

Mike Milburn, SVP and GM of Service Cloud, shares his thoughts on the future of service, and how companies can successfully adapt and thrive in this new service paradigm.

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5 Ways to Make Service Easy for Today’s Customers

It's never been easier for business leaders to create revenue by investing in customer service. That’s because the next generation of customer service creates efficiencies for your whole team.

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A Quick Peek at How Salesforce Does Customer Service

Help is here with Service Cloud. Transform your customer experience and connect to your customers in whole new ways with the #1 customer service application.

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Advantages of Mobile for Customer Service

Customer service has never been more important to the success or failure of a business. Where customer service used to be a cursory addition to a product or service, it has evolved into the series of customer interactions that can ultimately make or break a company, and every employee has a responsibility to serve their customers.

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6 Secrets to Offering Exceptional Customer Service

Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations.

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How to Build a Successful Customer Engagement Center

With the right technology, a customer engagement center produces customer service support to all the channels where customers engage with your business. This is vital for success in today's environment, where customers seek service on their terms.

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Five Ways to Drive Revenue with Customer Service

Don’t get left behind in a world that is growing more and more committed to putting customers first. Great customer service is no longer just good for your customers, it’s good for your bottom line as well.

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5 Dreamforce Announcements That Will Shape Service in 2015

The future of business success depends on whether companies adopt to a service-first strategy, delivering service that is more personal, smarter, and faster. With Service Cloud, any company can tackle all three of these pillars, delighting your customers and building brand advocates.

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The Four Pillars of Effortless Customer Service

Learn how your company can give your customers effortless, friction-free customer service. Four pillars form the basis for transforming your organization’s customer service operation into a model of efficiency and customer satisfaction.

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Best Practices for Transforming the Customer Experience with Connected Field Service

Customers are expecting personalized, connected service everywhere — and service expectations are higher than ever. Today, contact and engagement centers are also no longer enough — on-site support must be connected as well.

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4 Steps to Incredible Customer Service

Only a few years ago, you might have had only one option for contacting a company: making a telephone call during business hours. Now customer service has become an omni-channel universe of diverse options. Download this e-book to learn how to service customers on these channels, empower your agents, anticipate needs, and create new self-service options.

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A New Era of Service for the Connected World

Read a recap of Service Cloud GM Mike Milburn’s Service Cloud Keynote at Dreamforce in this informative e-book. The landscape of customer service is changing rapidly. For companies to deliver truly exceptional customer service, it’s more important than ever that they respond faster with highly personalized responses. Read the e-book to learn more.

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20 Customer Service Best Practices

Technology has transformed the modern customer into a multi-screen, always-connected, highly opinionated force in the business world. If your customer service isn’t prepared to deliver exceptional service across multiple channels and devices, you are going to miss the opportunity to service your customers effectively.

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Nucleus Guidebook: Benefits of Upgrading to Service Cloud

Rethink customer engagement strategies. Gain insight on the benefits of moving from complex systems to Service Cloud.

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5 Industries Transforming Customer Service with Service Cloud

All industries have customers that require support. Learn how five industries are transforming with Service Cloud.

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Get Personal: Five Ways to Connect More Deeply with Policyholders

Learn how insurers are improving long-term growth and maximizing customer satisfaction.

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Life Sciences: A New Frontier for Customer Service

Discover new ways to connect your patients and physicians to meet customer expectations.

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Why Customer Service Is Failing and Why It’s Time to Turn It Upside Down

All industries have customers who require support. Learn how five industries are transforming with Service Cloud.

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25 Tips and Tricks for Amazing Customer Service

Customers are more connected than ever. Deliver next generation customer service by meeting evolving customer demands.

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How to Build a Successful Customer Engagement Center

A successful Customer Engagement Center helps customers easily find answers on every device and channel. Learn more here.

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The Changing Dynamics of Customer Engagement

Take a look at how two visionary healthcare companies are revolutionizing the customer experience.

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See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

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