For the 8th consecutive year, Salesforce is a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center.
Flexera Software deployed Service Cloud to streamline and consolidate its customer service and support processes, and provide greater visibility across customer relationships. In the process, the company has also unlocked an annual ROI of 100%.
In today’s world, customers expect every service experience with your company to be one thing: effortless. With these new expectations, companies need the right technology and processes in place to deliver first-rate customer service.
Over the next few years, cloud computing will be used increasingly as a way for business to create a wider variety of agile, scalable solutions. Read what Gartner has to say about this transition, and read its predictions for the coming years.
Activision needed to modernize its service and support offerings, and introduce service across social channels. Integrating Salesforce Social Studio (formerly Radian6) with Service Cloud was the solution.
Learn how policymakers increase their ability to deliver customer experience.
Provide a solution to your organization to meet 24/7 customer service demands.
Check out how service organizations use data-driven insights to enhance customer success.
Learn why it’s more important than ever to enable reps to use their own judgement in solving cases. And find out why shifting to a network climate promotes real-time collaboration, higher productivity, and happier customers.
The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.