Reports and White Papers

Magic Quadrant for the
CRM Customer Engagement Center



Magic Quadrant for the CRM Customer Engagement Center

For the 8th consecutive year, Salesforce is a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center.


Flexera Software: A Customer Service ROI Story

Flexera Software deployed Service Cloud to streamline and consolidate its customer service and support processes, and provide greater visibility across customer relationships. In the process, the company has also unlocked an annual ROI of 100%.


Using the Internet of Things to Deliver Effortless Customer Service

In today’s world, customers expect every service experience with your company to be one thing: effortless. With these new expectations, companies need the right technology and processes in place to deliver first-rate customer service.


Gartner Predicts 2016: Cloud Computing to Drive Digital Business

Over the next few years, cloud computing will be used increasingly as a way for business to create a wider variety of agile, scalable solutions. Read what Gartner has to say about this transition, and read its predictions for the coming years.

Activision ROI White Paper

Activision Integrated Salesforce Social Studio with Service Cloud

Activision needed to modernize its service and support offerings, and introduce service across social channels. Integrating Salesforce Social Studio (formerly Radian6) with Service Cloud was the solution.


Cloud-Enabled Transformation in Insurance

Learn how policymakers increase their ability to deliver customer experience.


How to Manage Social Media Engagements for Customer Service

Provide a solution to your organization to meet 24/7 customer service demands.


State of Service Report

Check out how service organizations use data-driven insights to enhance customer success.


Enabling Service Reps to Deliver Tailored Service — Without the Risk

Learn why it’s more important than ever to enable reps to use their own judgement in solving cases. And find out why shifting to a network climate promotes real-time collaboration, higher productivity, and happier customers.


See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.


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