Your Customers Are Talking in the Cloud.

Where do customers go for service today? More and more often, it's not the call center. What used to be everyone’s favorite way to access customer service has become a jumbled mess of touch-tone navigation and poorly trained outsourced agents. It's no wonder customers are looking elsewhere.

Today, real wisdom lives in the cloud. Web communities. Twitter. Facebook. Forums. Blogs. Google. The cloud is where customers are turning for service.

But where are you in this picture

Join the Conversation

The Service Cloud is the new platform for customer service. You can tap into the power of customer conversations no matter where they take place. Harness know-how from the right experts, whether they're on a Web community forum or having a dialog on Facebook. Suddenly, you're part of those conversations.

And thanks to our new Salesforce for Twitter integration, you can now tap into one of the fastest-growing communities for conversations in the cloud.

Exceed Rising Expectations

Because it's on the Web, the Service Cloud makes everyone smarter: your support agents, the rest of your company, even your partners. By delivering knowledge anywhere customers need it, you exceed their ever-rising expectations.

Keep Costs and Risks Down.

The Service Cloud isn't possible with yesterday's technology. Too much cost; too much complexity. But with the native cloud-computing power of salesforce.com, you can get the Service Cloud with less risk and faster time to value.


It's no wonder that Salesforce CRM is the fastest-growing customer service solution among support teams of all sizes.

Conversations happen in the cloud. Join in.

Keep up to date on the latest Service Cloud news at our Service and Support blog.