Support Services

Compare Success Plans to find the right plan for your company. Our most successful customers take advantage of Premier Success to achieve an 80% higher return on their Salesforce investment.

Standard Success Plan

Customer Success

Self-service resources including Help site, knowledge base, and community

Support

Online case submission
2-business day response

Training

"Getting Started" online catalog

Recommended

Premier Success Plan

Customer Success

Best practices to drive user adoption & productivity
Release readiness programs
Assigned success resource*

Support

24x7 toll-free phone and online
1-hour initial response for critical issues
Premier developer support

Training

Unlimited access to online Premier training catalog
Role-based learning paths
Customizable training templates

Premier + Success Plan

Customer Success

Best practices to drive user adoption & productivity
Release readiness programs
Assigned success resource*

Support

24x7 toll-free phone and online
1-hour initial response for critical issues
Premier developer support

Training

Unlimited access to online Premier training catalog
Role-based learning paths
Customizable training templates

Administration

Access a certified team to maintain your Salesforce solution