Premier Success


"We have achieved a win/win relationship with Premier+ Success. We have improved our support experience for end users and we have increased our internal IT productivity, allowing us to focus on strategic projects instead of day-to-day business operations."

– Laurent Martinache, Senior IT Manager, KONE Corporation


Customer Profile: KONE Corporation

KONE is an innovative leader in the elevator and escalator industry. KONE’ vision is to deliver the best People Flow® experience since 1910. This means moving people smoothly, safely, comfortably and without waiting, in and between buildings.

KONE provides:

  • Industry-leading elevators, escalators, automatic building doors and integrated solutions for People Flow®
  • Services covering the entire lifetime of a building, from the design phase to maintenance, repairs and modernization solutions.

KONE turned to Salesforce Premier+ Success to eliminate internal administrative tasks, an important factor for a small team of four supporting 6,000+ users. The most important feature of Premier+ was responsiveness and 24/7/365 support because KONE operates globally.


  • Reduce administrative overhead
  • Improve support experience for key Salesforce users


  • Salesforce Premier+ Success improves support for end users and increases productivity of IT staff


  • Maximized business value with Salesforce best practices
  • Extended KONE’s customer support operations to 24/7 and into 100+ countries
  • Improved support experience for end users
  • High end-user adoption and customer satisfaction from KONE’s key user community
  • Increased availability of internal IT staff to focus on strategic projects

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Countries: 53 countries worldwide
Industry: Manufacturing
Solution: Salesforce Premier+ Success
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