Integrator Support

Helping Salesforce.com Partners Experience Even More Success

At salesforce.com, we highly value our partners. After all, it's your success that guarantees our customers a healthy and rapid return on their investments in our solutions. On an ongoing basis, your teams have significant impact throughout the customer solution lifecycle.

To help our partners be successful in every implementation, salesforce.com ensures that system integrators, value-added resellers, and consulting teams have expert access to the right technical support resources at salesforce.com through our Integrator Support offering.

Introducing Integrator Support

As a salesforce.com-authorized partner that implements and integrates the Salesforce application and the Force.com platform, you need to find the best match between product functionality and your customers' business requirements. Integrator Support helps you verify salesforce.com's product capabilities and provides answers to technical questions that might slow deployments if not answered promptly.

Program Description

Integrator Support is available on a per-case basis and enables authorized salesforce.com partners to receive rapid response and resolution to questions about Salesforce functionality. Partners benefit from our world-class support services, and up to five members of your team can access the service.

Benefits of Integrator Support

Integrator Support enables your teams to avoid hours of research and testing. You receive fast answers to your questions so you can focus on delivering solutions to your clients.

Key benefits include:

  • Faster time to market for implementations
  • More effective customer customizations
  • Rapid issue resolution through our four-hour response time
  • Access to Tier 2 support experts, bypassing Tier 1 support

Contact your salesforce.com alliance manager for more information about Integrator Support.