Get started with a Success Plan.

Personalized success resources and programs to drive your adoption and ROI.

  • The Standard Success Plan

    Every Salesforce customer gets a standard success plan that provides basic training to get started. Plus, access to community based best practices and ongoing web-based support to help solve technical issues.

  • The Premier Success Plan

    Accelerate your success journey with access to adoption best practices and business coaching. This plan will help you achieve an 80% higher return on your Salesforce investment. You'll receive around the clock customer support with rapid response times. There's even more than 100 interactive, self-paced online training courses.

  • The Premier+ Success Plan

    Along with all the benefits of Premier Success, we'll also extend your team with managed administration services and success accelerators that allow you to achieve more. You'll have the peace of mind that our certified experts are dedicated to help you do more.

  • The Mission Critical Success Plan

    Our most robust success plans for our most demanding customers, MCS provides enterprises running mission critical processes peace of mind with a team that understands the customer implementation to proactively prevent issues that improve business continuity.

The Standard Success Plan

Every Salesforce customer gets a standard success plan that provides basic training to get started. In addition, we provide access to community based best practices and ongoing web-based support to help solve technical issues.

  • Start your training.

    You will receive access to our "Getting Started" online course catalog.

  • Self-help, online assistance

    We'll provide knowledge articles and community resources to guide you through any situation.

  • Need help?

    Our online case submission will deliver a response within two business days.

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The Premier Success Plan

Accelerate your success journey with access to adoption best practices and productivity coaching.

  • Drive user adoption and increase business productivity.

    You'll be able to quickly train your entire team on Salesforce. They’ll get the expertise they need, right when they need it. We’ll provide you with unlimited access to over 100 online training courses for all roles, along with training plans and learning paths for whatever one you choose. You’ll also receive training templates for you to customize and deliver to your teams.

  • Ensure fast problem resolution and minimize risk.

    Get support when you need it. We’ll give you fast, expert answers for your "how-to" questions, technical issues and developer support. You’ll receive an initial response within one hour for critical issues along with priority access to our most skilled technical resources. Troubleshooting and code reviews are provided to help you build apps on our platform that are optimized before implementation.

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The Premier+ Success Plan

Along with all of the benefits of Premier Success, we’ll also extend your admin team’s capacity and capability to accelerate your success.

  • Extra Administration Services

    We’ll provide you with 100+ administration services to help you maintain your application. And your internal Salesforce administrator will work with our team of certified experts to keep your configuration current.

  • Drive user adoption and business productivity.

    Quickly train your entire team on Salesforce so they get the expertise they need, right when they need it. We’ll provide you with unlimited access to more than 100 online training courses for all roles, along with training plans and learning paths for whatever one you choose. Plus access to Success Accelerators that address specific areas of your Salesforce deployment to achieve business impact.

  • Ensure fast problem resolution and minimize risk.

    Get support when you need it. We’ll give you fast, expert answers for your "how-to" questions, technical issues and developer support. You’ll receive 1-hour initial response for critical issues along with priority access to our most skilled technical resources. We'll also provide troubleshooting and code reviews to help you build apps on our platform that are optimized before implementation.

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The Mission Critical Success Plan

We’ll help maintain the business continuity for enterprises running mission-critical processes by proactively preventing issues and maximizing uptime.

  • Ensure business continuity.

    We’ll help you proactively monitor your status by deploying preventative actions based on usage and trend analysis. If there’s a critical issue, we’ll develop and enact personalized action plans with 30-minute updates for Severity 1 issues only.

  • Maximize your technology investment.

    Lower your operational costs and take advantage of code review of up to 5,000 lines with MCS. Advanced developer support will provide personalized best practices recommendations, and trouble shooting.

  • Direct access to specialists who understand your business.

    We’ll provide a 15-minute initial response on severity 1 issues. For severity 2 issues, we deliver a one-hour initial response all supported by our 24/7 global support hotline, staffed with people who understand your Salesforce implementation.

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Ready to accelerate your path to success?

Let's get started.

Contact us

Questions? Our reps have answers.

1-800-667-6389

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