ADM-202 Salesforce: Administration Essentials (PE Edition)

"Administration Essentials got me up to speed quickly. It was just the class I needed to make sure we use salesforce the right way and to its full potential."
— Prascilla, Administrator, LogLogic, inc

Get best practices from a Salesforce expert in this comprehensive, three-day classroom training. Course content is tailored to the Professional Edition features and functionality.

You’ll learn how sales, marketing and support modules work together in Salesforce along with some of the most powerful features you haven’t yet discovered. Get the most from your investment in Salesforce and be sure you’re using it right. Workshop participants go over best practices for sales, marketing, and support functionality, and then put their training into practice by setting up and configuring a demo instance of Salesforce with a series of interactive exercises.

Topics covered include:

  • Set-up and customization
  • Data Validation
  • Analytics, Reporting and Dashboards
  • Security and Access
  • Sales, Marketing and Support functionality
  • The AppExchange

All classes are taught by Authorized Instructors.


 

Who Should Attend

Salesforce administrators and sales operations, field operations, and IT personnel who are interested in learning best practices from the experts to maximize their companies’ investments in Salesforce. If your goals include discovering new features and functionality, gaining the expertise to train others, or drawing inspiration from the salesforce.com community, this popular class is perfect for you!


What You Will Learn

Over the course of this comprehensive four-day class, participants will:

  • Deepen knowledge and skill in how to set up, configure, and maintain Salesforce to optimize business results
  • Discover unused functionality and learn to build customizations and new apps
  • Save time and increase productivity by incorporating best practices into daily work
  • Gain context and an understanding of how the Salesforce suite of applications will help solve business-critical issues


Prerequisites

More Information

Weekly data export, price books, products, assets, and campaigns are a la carte features available to Professional Edition customers for an additional fee. Learn more about these features by attending the five-day Enterprise Edition Administrator Workshop.



Registration

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NOTE: If you'd like to be placed on the waitlist for a Sold Out course please continue through the registration process and a salesforce.com representative will contact you if a space becomes available.
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Agreement
Prerequisites for participation include a thorough understanding of salesforce.com concepts and navigation within the application. We require all attendees to complete the prerequisite courses prior to attending Salesforce: Administration Essentials (PE Edition).
* I agree to complete the prerequisite courses prior to attending the Salesforce: Administration Essentials (PE Edition):
 
Cancellation by Customer
  • Class registrations are not confirmed until billing information received in full.
  • Customer request for course cancellation or credit of registration fees toward another course must be submitted via email at trainingregistration@salesforce.com with the word Cancellation in the subject line. Cancellations are not accepted by phone.
  • Customer may substitute registered course attendee(s) without charge.
  • Customer request for class cancellation must be received by salesforce.com at least 14 full calendar days prior to scheduled start date in order for customer to receive a full refund/credit of registration fees paid.
  • Cancellation requests less than 14 full calendar days prior to the class start date are billed 50% of the registration fee.
  • No shows to class will be billed the full registration fee.
  • Cancellation or no show fees cannot be applied towards future classes.
Cancellation by salesforce.com
  • Salesforce.com reserves the right to cancel any training course due to insufficient enrollment by providing notice to customer at least 7 calendar days prior to scheduled commencement date.
  • In the event of cancellation by salesforce.com, customer may elect to receive a full refund of registration fees paid or credit toward alternative class(s).
  • Salesforce.com will not be responsible for non-refundable tickets purchased or reservations made by customer.


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For questions about your registration please email trainingregistration@salesforce.com or call 1-877-TRAIN-10