A CRM Training Course for Every Role

Every employee becomes more productive with CRM training: Sales reps can close more deals. Administrators stay on top of the latest releases. And IT gains the ability to build the cost-saving cloud computing applications you need. CRM training courses from salesforce.com prepare your entire team to launch and optimize Salesforce CRM and Force.com projects. Choose your learning path today!

CRM Certification

It’s a tough economy, but demand for Salesforce CRM and Force.com experts continues to grow rapidly. CRM training and certification equip you with cloud computing expertise so you can take full advantage Salesforce CRM’s capabilities to customize, integrate, code, and design.

With Salesforce CRM certification and training, you also become part of an exclusive community of salesforce.com credentialed professionals.

Steps to CRM Certification

We offer CRM training for five different credentials—two each for administrators and developers, and one for consultants. Enroll in the CRM training course that best fits your needs; once you’ve mastered the material, you’ll be ready to take the certification exam.

CRM Training Courses for Administrators

Whether you’re a new Salesforce CRM Administrator or a veteran looking to augment your expertise, our CRM training path for Admins will give you the skills, knowledge, and best practices to succeed. Our top-rated instructors will take you through hands-on exercises, answer your questions, and share tips and tricks acquired from experts around the world. We also offer CRM Admin Certification.

• Administration Essentials CRM Training. This is our most popular CRM training course—a must for new administrators or those who want to brush up on their core skills. You’ll learn how to set up, configure, maintain, and customize Salesforce CRM. Training includes key features such as enterprise security, data utilities, and analytics. Administration Essentials puts you on the path to CRM certification, by preparing you to take the Salesforce.com Certified Administrator exam. The course even includes a complimentary exam voucher.
• Advanced Administration CRM Training Course. As you gain more experience, take this follow-up course to gain the skills you’ll need to solve complex business problems with Salesforce CRM.

CRM Training for End Users

Need to quickly get your entire team up to speed and productive with Salesforce CRM? You can maximize user adoption and ROI by enrolling everyone in appropriate CRM training courses—including sales and support reps, marketing managers, and executives.

• Custom User CRM Training. We can design, develop, and deliver CRM training courses tailored to your business, your Salesforce configuration, and your staff. We work with your project team to customize end-user CRM training to precisely match your needs. We can even hold classes at your site. With CRM custom training, you can be sure your users learn exactly what they need to know.

Developer Training: Build Custom CRM Applications with Force.com

Learn to build your own SaaS applications with Force.com developer training courses from salesforce.com. Our classes get you up to speed quickly on the Force.com platform and put you on the path to a Certified Force.com Developer.

• Force.com Essentials. This first class shows you how to design SaaS applications and build them with clicks, not code. A must for all developers, this training course introduces the Force.com platform and helps you choose the right development tools for every situation. This hands-on, five-day class covers the object model and meta-data configuration capabilities of Force.com, which are the fundamentals for Force.com applications. You'll learn how to build a sophisticated CRM application from start to finish, including cloud-based design, creating custom objects, using workflow and rules to automate processes, and building the user interface. This course prepares you for certification as a Force.com developer.
• Visualforce, Apex, and DaaS.In this developer training course, you’ll learn how to expand SaaS applications by applying your programming know-how to Force.com. Geared for experienced developers and alumni of Force.com Essentials, this advanced training offers a deep dive into the Force.com languages and cloud-based development environment, plus preparation for advanced developer certification. You’ll explore in detail how to build custom interfaces using Visualforce Pages and Controllers, and how to write business logic and interactions with Apex Code. Force.com training also shows you how platform as a service (PaaS) helps manage application development projects in the cloud, with team development and debugging best practices and Force.com’s powerful deployment capabilities. The course includes a voucher to take the exam for the Force.com advanced developer certification.

CRM Training Courses for Consultants

Whatever your level of experience, our consultant CRM training gives you the skills, knowledge, and best practices to design and implement Salesforce CRM solutions. You will complete hands-on exercises, get answers to your questions, and learn from case studies and examples from a wide range of successful implementation projects.

• Administration Essentials. This CRM training course covers the fundamentals of Salesforce CRM configuration and management, and how to get the most from the application. Topics relevant to solution design are also included. When you complete the class, you’ll be ready to take the administrator CRM certification exam.
• Implementation Essentials.Once you’re a management and configuration expert and have earned your CRM certification credential, take this follow-up CRM training course. You’ll acquire the skills to gather and assess the requirements for designing and implementing optimum SaaS solutions for your clients. After finishing this CRM training, use the included voucher to take the consultant CRM certification exam.