Administrators

Best-Practices Training for Salesforce Administrators

Whether you’re a new administrator who needs the skills and confidence to take on a new Salesforce implementation or an experienced administrator ready to take your knowledge to the next level—we offer the courses you need.

In these courses, you’ll get answers to all your questions. You’ll learn best practices with hands-on instruction from our top-rated experts. And you’ll be eligible to become a Salesforce.com Certified Administrator.

We suggest that all new administrators take the Administration Essentials course within a month of taking on administrator responsibilities. For experienced administrators, there’s no time like the present—the sooner you take the Advanced Administration course, the sooner you’ll use Salesforce to its full potential.


Custom Education Services


ADM 201 Administration Essentials
Our most popular course, ADM 201 is a must for new administrators or those who want to brush up on their core skills. You’ll learn how to set up, configure, maintain, and customize Salesforce. The course also covers data utilities, security, and analytics, and explores the key features of many Salesforce solutions. ADM 201 participants are eligible to take the Salesforce.com Certified Administrator exam. It’s included in the price of the course.
(4 days, classroom, for Enterprise and Salesforce CRM Unlimited Edition customers*)

*Professional Edition customers should enroll in ADM 202
 
 

ADM 301 Advanced Administration
Designed for experienced administrators, ADM 301 is the course for those ready to take their skills and careers to the next level. Using real-world business scenarios, the course covers advanced topics such as managing data, enhancing end-user productivity, and expanding a Salesforce implementation. ADM 301 participants are eligible to take the Salesforce.com Certified Advanced Administrator exam. It’s included in the price of the course. (5 days, classroom. ADM 201 or equivalent experience is required)

 
 

Free Training Available Online
Several free, self-paced courses give you a taste of what you’ll learn in our classroom courses. Some of these courses are prerequisites for participating in the professional learning paths or the end-user training classes. The detailed course descriptions identify any prerequisites.

 
 

= Take these courses and be eligible for the certification exams (free with course)