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FAQ: Administrator
What’s Salesforce.com certification?
What's in it for me?
Do I have to take classes to get certified?
How can I prepare for the exam?
What does certification cost?
Where and when can I take the exam? How do I sign up?
What’s the exam format? How hard is it?
What if I fail the exam?
Are there prerequisites?
For how long is a certification valid?
Q. What’s Salesforce.com certification?
It’s a professional credential for Salesforce administrators and developers that validates your knowledge and skills. There are four levels of certification—two for administrators and two for developers. To qualify, you have to pass the certification exam.
Q. What’s in it for me?
Benefits of certification include:
- A certificate
- A "Salesforce.com Certified" logo to use on business cards and in email signatures
- Free access to new features content for 1 year to keep your certification current
- Personal growth and professional advancement
- Membership in the exclusive community of Salesforce Certified professionals
- Access to special events
Q. Do I have to take classes to get certified?
No, but we highly recommend it. Check the course topics in the Administrator Certification Study Guides. If you think you already have the knowledge to pass the exam, you can just sign up to take it .
Q. How can I prepare for the exam?
The best way to prepare for the initial certification exams is to study the materials in the appropriate Administrator Certification Study Guide and take the following courses:
- ADM 201 Administration Essentials to prepare for the Salesforce.com Certified Administrator exam.
- ADM 301 Advanced Administration to prepare for the Salesforce.com Certified Advanced Administrator exam.
To prepare for maintaining your certification for a new release, review the new feature content you’ll receive automatically as a certified professional.
Q. What does certification cost?
The price for the certification exam is $200. If you take the preparatory classes, the price of the exam is included:
- ADM 201 Administration Essentials: $ 3000
- ADM 301 Advanced Administration: $ 4000
Q. Where and when can I take the exam? How do I sign up?
Salesforce.com certification exams are proctored exams you can take at testing centers across the country. To register for an exam, go to www.webassessor.com/salesforce/ and follow the instructions to select the exam, testing location, and time and to pay for the exam. If you take a course to prepare, you’ll be given a voucher number to use when registering for the exam.
Q. What’s the exam format? How hard is it?
Administrator certification exams feature multiple-choice and multiple-select questions that cover a broad range of topics. Each exam includes 60 questions, and you’ll be given 90 minutes to complete the exam. The exams tests for understanding of the most important Salesforce features rather than information that must be memorized. For this reason, the exams include few, if any, questions about limits, numbers, or items that can be easily looked up when needed. To get an idea of the level of difficulty, see the Administrator Certification Study Guides.
Q. What if I fail the exam?
You can take it again for an additional $100.
Q. Are there prerequisites?
We highly recommended that you attend the related class to prepare for an exam, but it’s not required. However, if you want to take the Salesforce.com Certified Advanced Administrator exam, you must first successfully complete the Salesforce.com Certified Administrator exam.
Q. For how long is a certification valid?
When you successfully pass an exam, you’re considered certified. To maintain the certification over subsequent releases, you have to study for and take interim exams that test your knowledge of new release features. You’ll be notified when these tests become available. The cost of the new release exams is included in the initial certification fee for 1 year. After that year, maintaining your certification requires a yearly maintenance fee of $100.