You may be a small business, but your challenges loom large. You have hundreds of contacts and interactions to track and manage, new deals to pursue and close, and existing customer relationships to cultivate and maintain.
Because small businesses come in so many varieties, sales automation solutions span the spectrum from contact manager software capabilities all the way to full-featured small business CRM. Whether you’re on your own, maintain a modest staff, or add new employees every month, salesforce.com has a small business CRM solution to help you keep the customers you have, win new ones, and drive business growth.
To start with, salesforce.com gives you a key advantage over conventional contact manager software and small business CRM: Our solutions run entirely in the cloud. With no more than your favorite garden-variety Internet browser, you have full access to your small business CRM anytime and anywhere.
With small business CRM from salesforce.com, you don’t have to buy contact manager software or spend money on special hardware to run it. And you never have to deal with the headache and expense of maintaining and upgrading both. In short, all your small business CRM needs are fulfilled without your having to get into the IT business yourself.
Although it doesn’t provide the full capabilities of small business CRM, a contact management system lets you efficiently track and record relationships and interactions with customers and suppliers: emails, documents, jobs, faxes, calendars, and more. The advantage is controlling and viewing all this critical information in a single centralized format, instead of having different proprietary applications, each with its own data collection system.
Small business CRM—and versions for larger enterprises—are oriented more toward accounts as a whole rather than individual contacts. They generally include opportunity management for tracking sales pipelines and often have added functionality for marketing and customer service.
All this functionality may be more than you require. What if easy-to-use but comprehensive contact manager software capabilities are sufficient for your needs, without the extras of full-fledged small business CRM?
Problem solved: Salesforce.com’s Contact Manager Edition is specially tailored for the very small business. CRM bells and whistles aside, it has everything you need—no more, no less—with a very affordable subscription price to match. And as with all our editions, you get salesforce.com’s legendary ease of use plus the cloud-based simplicity you won’t find with any conventional contact manager software or small business CRM.
These capabilities are also included in our small business CRM and larger CRM editions. They’re part of the reason why salesforce.com is the choice of more than 63,000 companies worldwide—and counting.
Small businesses with more users and greater needs will want to go beyond contact management software functionality. For them, we offer two flavors of small business CRM: Group Edition and Professional Edition. Here are some of the capabilities shared by both:
Win more deals. Track growth and targets in real time. No more time wasted digging through spreadsheets and emails. Get details on every deal, and easily collaborate to sell as a team and grow faster — even on the road.
This menswear company is transforming the retail industry with personal 1:1 engagement, thanks to social, mobile, and cloud technologies. Their customer-centric experience creates personalized relationships that are far more powerful than those in brick-and-mortar shops.
The second largest diamond producer in the world, Leviev serves an elite clientele around the globe with extraordinary diamonds. "Our business is built on one-on-one relationships. But customers don't always want to go to us. We need to be able to go to them." — Lisa Klein, Executive Vice President and Director of Marketing
As a leading supplier of team sports apparel, PlayerLayer was immediately able to compete with large companies, thanks to Salesforce. "When you're social, you don't need a $100 million advertising budget. You just need good ideas." — Joe Middleton, CEO
This boutique tile business went from struggling to profitable, fast. Using the platform and the cloud, they brought every part of the business together and automated repetitive tasks. Now employees can devote time to what really matters — and leads have increased 400%.
Bespoke's vineyards and curated premium wines capture personalized experiences. Thanks to Salesforce, this family business can compete with larger companies by creating deep emotional connections with clients.
When the celebrity factor hit this family-owned bake shop, they were able to scale and generate 1,000% growth with Salesforce. "As we grow, we want to keep our focus on building fantastic wedding cakes, not IT infrastructure." — Leo Minervini, CIO
Spotify makes all the world's music easy for people to share. Salesforce helps them take the same social approach to run their own business. "We move so rapidly, it's impossible to wait 12 months to get feedback on how you're doing." — Stefan Enholm, VP of HR