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Communications
Bring everyone into the conversation
The communications industry is evolving fast—and now service providers are keeping pace by connecting employees and customers in new ways to increase agility and responsiveness. By listening to the market and collaborating as a team to drive innovation, smart companies can win new deals, increase loyalty, and focus their entire business around customers.
Open doors with mobile
In the intensely competitive communications space, smart providers are going mobile to arm field teams with more impactful sales tools and boost close rates. For the Time Warner Cable team that moves door-to-door selling bundled packages of video, Internet, and phone service, that means they can take care of business from anywhere, move faster, and be more productive. Time Warner Cable’s story ›
Welcome to your new back office
Want to make it easy for your customers to do business with you? Treat your customer network as an extension of your own. Like Telefónica O2, whose branded customer portal provides a smooth ordering and service experience—both on the front and back ends. The result: productivity is up while support costs are down.
Customers you know are customers you keep
What could you do if every person in your company really knew your customers? When Sprint acquired Nextel, over 5,000 employees in over 1,100 retail stores and 800 dealer locations got busy collaborating to retain customers and avoid churn. Tied together via Salesforce, disparate teams across both organizations focused their efforts to retain customers and build new loyalty programs.
Rally around the customer experience
When every department in your company—from sales to support to operations—works together as a team, it's easy to amaze your customers. With an employee social network to rally employees around customers, everyone in your organization can collaborate—like Vodafone, which connects all of its employees to deliver a great customer experience. Vodafone’s story ›
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