Salesforce.com's passion for on-demand CRM and "no software" is making headlines. Click the links below to read the latest news.
Customers snub company call centres to let off steam online
www.callcentrehelper.com
Firms Hit by Twitter
www.people.co.uk
Social networks key to good customer service: report
ecommerce.cbronline.com
The 50 most influential Britons in technology: part one
www.telegraph.co.uk
Salesforce takes Contact Manager to the cloud
www.v3.co.uk