AGENCY.COM Standardizes on's Online Customer Relationship Management Solution

Leading E-Business Builder Selects over Conventional Software Vendors and Achieves More than 250% ROI

SAN JOSE & SAN FRANCISCO, CA. — December 18, 2001 —, the market leader in online customer relationship management (CRM), today announced that AGENCY.COM Ltd., a leading e-business builder in global markets, has deployed's online CRM solution across its global operations. Implementation was completed in less than ten days. Citing a tremendous efficiency increase and significant cost savings, AGENCY.COM has seen over a 250% return on investment (ROI) from its implementation.

AGENCY.COM selected's online CRM solution for its ease of implementation, strong forecasting and reporting capabilities, easy access through any browser and multi-currency support. With, AGENCY.COM's global client teams can now easily collaborate on accounts and generate accurate forecasts in real-time. The resulting increase in productivity and improved ability to hit quota, as well as the cost savings on software and implementation costs resulting from its selection of an online solution, has allowed AGENCY.COM to realize a 250% ROI from implementing

"'s online CRM solution provides our sales and account teams anytime, anywhere information on our clients and prospects across the globe," said Julie Roth, Vice President of Business Development, AGENCY.COM. "Many of our projects are managed across offices and has helped streamline our efforts to provide our clients highly coordinated customer service on a global level."

" is pleased to support AGENCY.COM work with its clients," said Marc Benioff,'s chairman, president and CEO. "By enabling AGENCY.COM to access all its customer information online in real-time, and then design and run reports at the click of a mouse, is able to reduce collaboration costs and improve productivity without saddling the company with the costs of an expensive CRM implementation, consulting fees and ongoing hardware and software expenditures."

As the first complete CRM solution to be offered online, helps companies such as AGENCY.COM enhance long-term customer relationships without incurring the failure rates and massive implementation and maintenance costs associated with conventional enterprise client/server applications. AGENCY.COM is a leading e-business builder in global markets. The company provides strategy, branding and technology services that help its clients build and grow their interactive businesses.'s 3000-plus customers, including Adobe Systems (NASDAQ:ADBE), Autodesk (NASDAQ:ADSK) Fujitsu (OTC: FJTSY), Siemens PT&D (NYSE:SI), USA Today (NYSE: GCI) and Wachovia (NYSE: WB), have realized impressive benefit from their CRM implementations. World-leading tool steel manufacturer Bohler-Uddeholm, which passed over SAP and other traditional CRM vendors in choosing, has seen a 250% return on investment (ROI) in

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

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