Grabs Top Honor as InfoWorld's Top Ten Technology of 2001

New Enterprise Edition Also Receives Second Consecutive "Deploy" Rating from InfoWorld Test Center

SAN FRANCISCO, CA — February 15, 2002 —, the market leader in online customer relationship management (CRM), today announced it was named a Top Ten Technology of 2001 in the CRM category by InfoWorld's editorial staff. In addition, received the coveted "Deploy" rating from the InfoWorld Test Center for its new Enterprise Edition. This new product, targeted at larger organizations, combines's online architecture with the advanced customization, Web Services integration and administration capabilities required by large businesses. This honor follows a previous "Deploy" rating received for the Professional Edition. The full review, "Customer-Centric CRM", appears in the February 11 issue of InfoWorld.

In its review, the Test Center cited ease of use, consistent interface and powerful integration as exemplary features in giving Enterprise Edition top honors. " Enterprise Edition is a hosted, Web-delivered CRM solution that promises painless XML-based integration with existing and future applications," said Mario Apicella, senior analyst at the InfoWorld Test Center. "In addition to offering sales force and marketing automation and solid customer support capabilities, Enterprise Edition simplifies administrative tasks and provides functionality for linking with other applications. Users can focus on customer-centered business processes without concern to technical restrictions posed by existing software, such as back office applications."

"We are extremely honored to be recognized by an authority like InfoWorld for our progress in delivering on the promise of Web Services," stated Marc Benioff, chairman and CEO of "From the 'Deploy' ratings from the Lab team to the acknowledgment of our transformation of CRM in its Top Technologies of 2001 issue, InfoWorld has been one of the first to grasp the breadth of our vision of the end of software. Thirty customers already are productive with Enterprise Edition, and our upcoming Offline Edition is the next step in our vision, and we look forward to measuring it against the same exacting standards we have set with Professional and Enterprise Editions."

The InfoWorld Test Center bases its recommendations on primary research done in InfoWorld's $23 million, dedicated multi-platform, enterprise test center. Since 1978, InfoWorld has performed the industry's most trusted testing of technology and products to help senior IT executives select the best technologies to drive specific business benefits such as revenue growth, relationship management, and enhancing organizational efficiencies.

As the first complete CRM solution to be offered online, helps companies such as Identix enhance long-term customer relationships without incurring the failure rates and massive implementation and maintenance costs associated with conventional enterprise client/server applications.'s 3000-plus customers, including Adobe Systems (NASDAQ:ADBE), Autodesk (NASDAQ:ADSK) Fujitsu (OTC: FJTSY), Siemens PT&D (NYSE:SI), USA Today (NYSE: GCI) and Wachovia (NYSE: WB), have realized impressive benefit from their CRM implementations. World-leading tool steel manufacturer Bohler-Uddeholm, which passed over SAP and other traditional CRM vendors in choosing, has seen a 250% return on investment (ROI) in

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