Segway LLC Standardizes On Salesforce.com Enterprise Edition

Manufacturer of First Self-Balancing Electric-Powered Transporter Becomes 5,000th Salesforce.com Customer

SAN FRANCISCO, CA — September 5, 2002 — Salesforce.com, Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Segway LLC, creator of the Segway Human Transporter (HT), has selected salesforce.com's Enterprise Edition to manage its critical customer data across multiple divisions. Salesforce.com's online CRM solution, with complete backend integration, provides Segway LLC with the tools and insight the company needs to maximize revenues, reduce expenses and increase customer satisfaction. The announcement of this customer marks salesforce.com's achievement as the first online CRM company to reach 5,000 customers. (Please see corresponding release, "Salesforce.com Achieves 5,000 Customer Milestone.")

Prior to being introduced to salesforce.com, Segway LLC was looking for a formalized system for managing sales and customer information. Sales data was scattered across multiple Excel spreadsheets, making it difficult to access and share pertinent information. The company wanted more control of the sales process and needed an up-to-date, comprehensive customer relationship management system that could integrate its sales, customer support and financial data.

Segway LLC chose salesforce.com's online CRM solution for its rapid, cost-effective deployment and ability to integrate with the company's existing Oracle applications. By using salesforce.com, Segway LLC has access to a real-time, holistic view of its customers and prospects. As a result, the sales and management team can compile and share up-to-the-minute customer information and service customers more effectively. In addition, the offline capabilities included in salesforce.com Enterprise Edition allow sales representatives the same command of their information when they are away from the office.

"In less than a week, salesforce.com implemented a centralized customer relationship management tool that increased our efficiency with information in the office and on the road, and gave us the benefits of quick and easy back-office integration," said Patrick Zilvitis, chief information officer, Segway LLC. "Salesforce.com continues to impress us by delivering on its promise to provide a comprehensive CRM solution without the high costs and lengthy implementation cycles of traditional software systems."

Built on a native XML-standard Web Services platform, salesforce.com offers easier integration than conventional software applications. The company has an open and extended architecture, enabling companies such as Segway LLC to easily and cost-effectively integrate its online CRM solution with other applications such as ERP, HR, data warehouse, and supply chain management systems, regardless of the platform or system environment.

"Salesforce.com understands the challenges companies face when their sales and customer information isn't centralized or integrated with other applications," said Marc Benioff, chairman and CEO of salesforce.com. "We are pleased to provide Segway with a fully integrated repository and reporting tool and offline functionality that together enable complete CRM at a fraction of the time, fraction of the cost and fraction of the risk of traditional software systems."

Salesforce.com has achieved 5,000 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL), and SAP (NYSE: SAP) combined.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .