IntraLinks Standardizes On Salesforce.com's Customer Relationship Management Solution

Global provider of secure digital workspaces selects salesforce.com's hosted online application

SAN FRANCISCO, Calif. - November 25, 2002 - Salesforce.com, the market leader in online customer relationship management (CRM), today announced that IntraLinks, Inc., the leading provider of secure digital workspaces to the financial services and pharmaceutical industries, has standardized on salesforce.com. With its own experience and expertise in hosted, web-based technology, IntraLinks recognized the benefits of an online CRM solution. Keeping this in mind, IntraLinks traded a traditional client/server product, which was expensive and cumbersome, for salesforce.com's robust, cost-effective Professional Edition.

After evaluating other software and online services for CRM, IntraLinks found salesforce.com's subscription-based, pay-as-you-go model to be a smart and practical alternative, able to meet all of the company's needs for a comprehensive, 360-degree view of vital customer information. IntraLinks' sales team is now able to access current and complete account, contact and sales pipeline records at any time, wherever an Internet connection is available.

"Salesforce.com provides the CRM functionality that our sales teams need without the burden of long training sessions, costly implementation cycles and IT issues associated with client/server systems," said Andrew Goldman, executive vice president, finance and administration at IntraLinks, Inc. "The immediate benefits of salesforce.com's hosted model have really paid off for us."

IntraLinks joins a growing list of companies that has switched to salesforce.com from client/server software. According to many analyst firms, enterprise CRM software fails to meet expectations more than 50 percent of the time. Chuck Phillips of Morgan Stanley in Optimize Magazine (April 2002) has estimated that $130 billion in enterprise technologies purchased in the last two years has not been implemented, and that 40 percent of all enterprise software purchased is never installed.

"Salesforce.com is dedicated to providing CRM software as a service for a fraction of the cost, time and risk of traditional software systems," said Marc Benioff, chairman and CEO of salesforce.com. "We're pleased that yet another global company has chosen us to replace its client/server installation, especially one such as IntraLinks, which is making the same significant strides as we are in the hosted application space."

Salesforce.com currently has more than 5,200 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more CRM customers than the four leading client/server providers combined.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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