InfoWorld Replaces IBM Lotus Notes with

Unprecedented flexibility, cost-effectiveness and control give online CRM winning-edge over home-built or packaged software solutions

SAN FRANCISCO, CA - November 26, 2002 -, the market leader in online customer relationship management (CRM), today announced that InfoWorld Media Group, the provider of in-depth analysis of enterprise technology and strategies through its integrated online, print, research and events channels, has replaced its proprietary IBM Lotus Notes-based CRM system with Enterprise Edition. InfoWorld selected the online service over competing packaged software and its internally-built system, citing's low total cost, extensive out-of-the box functionality, user friendly Web interface and XML APIs that allow almost unlimited integration with InfoWorld's other systems.

InfoWorld CTO Chad Dickerson details his decision process and the winning advantages of "software as service" in the November 15, 2002 issue of InfoWorld magazine, available online at

"As a CTO, I want maximum flexibility, minimum cost, an elegant and open system - without the costs of in-house staffing, hardware and software," Dickerson states. " delivers all of the classic advantages of outsourcing, along with a Web services API that allows us to do almost anything we want on the development side to extend the system to access and align customer data to our own business processes." provides InfoWorld with integrated sales, marketing and customer service functionality that can be accessed anytime through any Web-enabled device. It also provides InfoWorld with a Web services interface that opens the CRM application to other back-end systems, enabling functionality that was not possible with InfoWorld's legacy home-grown system such as the automatic e-mailing of custom reports at irregular intervals. InfoWorld estimates that provides 90% of the functionality needed, a greater percentage than delivered by a conventional packaged solution, with none of the resource drain of built or bought software.

"InfoWorld has probably tested and reviewed every CRM solution on the market, including betas of those not even available yet," said Marc Benioff, chairman and CEO of "The fact that they have chose to manage their vital customer data with the low-cost, low-risk, easy-to-use solution is indicative of the success of the "software as service" revolution and our leadership position in it."

A growing list of companies has switched to because of frustration with high costs, complex products and lengthy or unsuccessful implementations of client/server software. has currently achieved more than 5,200 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk and USA Today. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL) and SAP (NYSE: SAP) combined.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .