iManage Selects for Online Customer Relationship Management

Leading Collaborative Content Management Software Firm Replaces Conventional Mid-Market CRM Product with

SAN FRANCISCO, Calif. - December 5, 2002 -, the market leader in online customer relationship management (CRM), today announced that iManage, Inc. [NASDAQ: IMAN], a leading provider of collaborative content management for global enterprises, has standardized on Professional Edition. After finding the CRM solution it employed from a conventional mid-market vendor to be overly complex and costly, iManage realized the advantages of's powerful, intuitive, and easily-implemented online CRM solution and migrated its existing database into Within days of selecting, iManage's geographically dispersed sales representatives were up and running on the system, and able to access an integrated, 360-degree view of its customers. Additionally, iManage's international partner network was provided access to, enabling partners to follow up directly on sales opportunities and providing iManage instant updates on partner-driven sales.

"With, we have all the functionality we need for a productive sales process," said Eugene Alfaro, director of IT for iManage. "Our implementation was quickly completed with no surprises and no cost overruns. Now all of our sales representatives, including our remote team members, use the system fully, and we have vital customer information at our fingertips."

iManage joins a growing list of companies that have switched to because of frustrations with client/server software. According to many analyst firms, enterprise CRM software offerings fail to meet expectations over 50 percent of the time. Chuck Phillips of Morgan Stanley in Optimize Magazine (April 2002) has estimated that $130 billion in enterprise technologies purchased in the last two years has not been implemented, and that 40 percent of all enterprise software purchased is never installed.

"This is not the first customer who has switched from SalesLogix to," said Marc Benioff, chairman and CEO of "We understand the challenges that companies face when client/server CRM systems don't perform as promised, and are pleased to provide an alternative that meets critical business needs without hassles and headaches." has achieved more than 5,400 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL), and SAP (NYSE: SAP) combined.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .