Receives CRM Excellence Award from Customer Inter@ction Solutions Magazine

World leader in delivering software-as-service commended for delivering proven benefit to global customer base

SAN FRANCISCO, Calif. - June 25, 2003 -®, the world leader in delivering software-as-service, announced today that its on-demand customer relationship management (CRM) solution has been recognized with a CRM Excellence Award from Customer Inter@ction Solutions® magazine, the premier CRM, call center and teleservices magazine published by Technology Marketing Corporation (TMC®). The awards will be highlighted in the July issue of the magazine, available online at

The CRM Excellence Awards honor top CRM vendors for product excellence and partnership relationship with customers and clients. Award recipients were selected by an editorial team on the basis of technological excellence and vision, as well as demonstrated benefit to the customer base.

"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani, chairman and CEO of TMC. " has demonstrated to the editors of Customer Inter@ction Solutions that its products and services have substantially improved the processes of its clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset... their customers."

" is synonymous with CRM success for over 93,000 worldwide users," added Marc Benioff, chairman and CEO of "With this week's launch of S3, the strongest, smartest, and simplest way yet to manage customer relationships — without software — we have further extended our software-as-service leadership to deliver maximum benefit to our customers. We are pleased to be recognized for our efforts in replacing complex, expensive enterprise software with cost-effective, easy-to-use on-demand services that are built from the ground-up to deliver value instead of headaches." S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. S3 is built on sforce, the new client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW). The new TIBCO Integration server that is available to S3 customers offers out-of-the-box integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications. The culmination of more than four years of development, $100 million in research and infrastructure investment, and the addition of over 100 new features, S3 was immediately deployed by 6,700 customers to 93,000 users worldwide in 10 languages instantaneously, without the substantial cost, resource, and time investment associated with new releases of conventional enterprise software.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .