Salesforce.com Wins Second "Editors' Choice" from PC Magazine

Power, simplicity and sforce customization catapult salesforce.com Offline Edition to top of the field in independent laboratory testing

SAN FRANCISCO, Calif. - August 19, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that salesforce.com S3 Offline Edition received "Editors' Choice" honors from PC Magazine as the top offline customer relationship management (CRM) product available. This award complements prior Editors' Choice recognition of salesforce.com as the top online CRM solution in November 2002. Beating ACT!, UpShot, and Salesnet, salesforce.com was deemed the best technical solution by PC Magazine's independent testing laboratory. The full review appears in September 2, 2003 issue of PC Magazine and is available online at http://www.pcmag.com/article2/0,4149,1216049,00.asp.

"In its default configuration, salesforce.com [Offline Edition] is easy to learn and use while still delivering the functions you need on the road," stated PC Magazine in its Editors' Choice review. "Its new S3 version contains integration and customization tools that provide powerful enhancements without compromising its simplicity. Add its wireless and Outlook Integration editions, and you have a combination that's hard to beat."

PC Magazine found that salesforce.com S3 Offline Edition outperformed other offline solutions in ease of use, security, integration, customization and overall functionality. In addition to acknowledging the full range of salesforce.com S3 features, including a shared document library, rich media HTML e-mail templates, Outlook integrations and tools to manage multiple sales teams, workflow and business processes, the review focused on the unique capabilities of sforce, salesforce.com's new client/service application development platform. Launched in conjunction with BEA Systems (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW), sforce allows users to customize, integrate and extend their salesforce.com deployments, as well as build other online business applications. Through this combination of power, simplicity and success, sforce promises to change how applications are built as significantly as salesforce.com changed how applications are delivered.

"The simple but effective sforce developer tools, available for both .Net and generic Java platforms, use today's Web services standards to let your IT department build custom software that works with salesforce.com's Web-based CRM solution," stated Richard Dragan, contributing editor, in his sidebar review of sforce. "To understand how these sforce toolkits work is arguably to understand the future of service-oriented architecture."

"The PC Magazine Editors' Choice award is the top technical award in the industry - there is no other product award that is comparable," said Marc Benioff, chairman and CEO of salesforce.com. "We already beat UpShot, Salesnet and others last year for best online CRM edition, and we are pleased to solidify our leadership position with this award for offline functionality."

This award is the latest in a string of honors for salesforce.com that also includes two five-star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editor's Choice and CRM Excellence from TMCLabs, Top 10 CRM Implementation from Aberdeen Group and InfoWorld's 2001 CRM Technology of the Year.

With 7,100 customers and 98,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .