and Research In Motion Deliver Wireless Access To Sales and Customer Data via BlackBerry

Industry leader for on-demand CRM joins wireless data leader as BlackBerry Premier ISV Alliance Partner

SAN FRANCISCO, Calif. - November 10, 2003 -®, At its Dreamforce user and developer conference today,, the world leader in delivering on-demand applications, announced that it has signed on as a BlackBerry™ Premier ISV Alliance Partner with Research In Motion (RIM) (NASDAQ: RIMM, TSX: RIM). customers are now able to securely access account, contact and opportunity information, along with events and tasks, directly from using BlackBerry Wireless Handhelds™. Current BlackBerry customers can now extend their wireless benefits and take advantage of a low cost, simple and secure hosted CRM solution by purchasing a subscription to Wireless Edition or Enterprise Edition.

In conjunction with the BlackBerry ISV Alliance Program, will provide BlackBerry users with wireless access to the service. By combining the power of Wireless Edition and the BlackBerry wireless platform, business travelers can stay connected and obtain, use and update key sales and customer information on the go. This mobile accessibility solution is hassle-free and easy to use, requiring no server installation. Wireless Edition connects users directly to their live CRM system, so there's no need for a local database and no question of sync hassles or data conflicts. Wireless Edition provides support for all BlackBerry Wireless Handhelds, including the new BlackBerry 7200™ Series with color screen.

" is pleased to offer wireless access to our ever-growing customer base and further our commitment to providing robust and comprehensive CRM anywhere in the world, at any time," said Roger Goulart, vice president, global alliances, "Together, Wireless Edition and BlackBerry extend the convenience and ease of access of to a broader range of users, increasing awareness and productivity for mobile and remote personnel. Having deployed BlackBerry with some of our own field sales representatives, we can attest firsthand to the compelling value of this powerful combination."

"Wireless access to CRM data can improve a company's productivity and drive competitive advantage," said Mark Guibert, vice president, corporate marketing at Research In Motion. "By extending's CRM solution to mobile environments, sales teams can access time-sensitive customer data when they need it most and also input data when it's easiest - in the field."

This alliance formalizes and expands the working relationship between and RIM that has already generated results and customer successes with organizations such as NetScreen. and RIM are demonstrating this wireless solution at's first ever user and developer conference, Dreamforce, taking place November 9-11 in San Francisco where RIM is a Platinum Sponsor. For more information on the conference and its speakers, visit:

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