Salesforce.com and Research In Motion Deliver Wireless Access To Sales and Customer Data via BlackBerry

Industry leader for on-demand CRM joins wireless data leader as BlackBerry Premier ISV Alliance Partner

SAN FRANCISCO, Calif. - November 10, 2003 - Salesforce.com®, At its Dreamforce user and developer conference today, salesforce.com, the world leader in delivering on-demand applications, announced that it has signed on as a BlackBerry™ Premier ISV Alliance Partner with Research In Motion (RIM) (NASDAQ: RIMM, TSX: RIM). Salesforce.com customers are now able to securely access account, contact and opportunity information, along with events and tasks, directly from salesforce.com using BlackBerry Wireless Handhelds™. Current BlackBerry customers can now extend their wireless benefits and take advantage of a low cost, simple and secure hosted CRM solution by purchasing a subscription to salesforce.com Wireless Edition or Enterprise Edition.

In conjunction with the BlackBerry ISV Alliance Program, salesforce.com will provide BlackBerry users with wireless access to the salesforce.com service. By combining the power of salesforce.com Wireless Edition and the BlackBerry wireless platform, business travelers can stay connected and obtain, use and update key sales and customer information on the go. This mobile accessibility solution is hassle-free and easy to use, requiring no server installation. Salesforce.com Wireless Edition connects users directly to their live salesforce.com CRM system, so there's no need for a local database and no question of sync hassles or data conflicts. Salesforce.com Wireless Edition provides support for all BlackBerry Wireless Handhelds, including the new BlackBerry 7200™ Series with color screen.

"Salesforce.com is pleased to offer wireless access to our ever-growing customer base and further our commitment to providing robust and comprehensive CRM anywhere in the world, at any time," said Roger Goulart, vice president, global alliances, salesforce.com. "Together, salesforce.com Wireless Edition and BlackBerry extend the convenience and ease of access of salesforce.com to a broader range of users, increasing awareness and productivity for mobile and remote personnel. Having deployed BlackBerry with some of our own field sales representatives, we can attest firsthand to the compelling value of this powerful combination."

"Wireless access to CRM data can improve a company's productivity and drive competitive advantage," said Mark Guibert, vice president, corporate marketing at Research In Motion. "By extending salesforce.com's CRM solution to mobile environments, sales teams can access time-sensitive customer data when they need it most and also input data when it's easiest - in the field."

This alliance formalizes and expands the working relationship between salesforce.com and RIM that has already generated results and customer successes with organizations such as NetScreen. Salesforce.com and RIM are demonstrating this wireless solution at salesforce.com's first ever user and developer conference, Dreamforce, taking place November 9-11 in San Francisco where RIM is a Platinum Sponsor. For more information on the conference and its speakers, visit: http://www.salesforce.com/conference.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .