Staples Selects for 1,500 Subscribers

World's largest office products retailer turns to to deliver scalability and performance for CRM success

SAN FRANCISCO, Calif. — November 17, 2004 — [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Staples, Inc. [NASDAQ: SPLS], the world's largest office products retailer, has chosen's award-winning CRM as the standard for managing and sharing contract sales information on demand. Staples Contract Division migrated to for its feature rich product and proven scalability, as well as's comprehensive global support services. The agreement, which covers 1,500 subscribers, was signed during's third fiscal quarter.

Staples is one of the 12,500 companies of all sizes that comprised the customer base as of October 31, 2004. has been selected for all six of the largest deployments of on-demand CRM announced to date, including multi-thousand user commitments at ADP (NYSE: ADP), SunGard and SunTrust Banks. A 2,000-subscriber commitment at pharmaceutical services leaders Quintiles Transnational Corp. was also announced today.

"We're much more comfortable with the on-demand model" said James Dorman, vice president, marketing and sales administration, Staples Contract Division. "We found to be the most capable on-demand CRM in the marketplace for effectively supporting our 1,500 users nationwide. It offers a more feature rich product, proven scalability, and the professional service organization necessary to support our multi-thousand user, enterprise-wide deployment."

After initially implementing another Web-based sales force automation solution, Staples migrated to for state-of-the-art on-demand CRM fully supported by a world-class service organization. provides world-class functionality to manage and share customer data, as well as a customization toolkit and integration platform so that Staples can customize its implementation to meet its unique requirements and extend its CRM to manage additional business processes. Finally,'s enterprise VLO architecture ensures scalability and performance to keep pace with Staples Contract's industry-leading double-digit growth. also delivers the full range of implementation and support services that Staples needs to be successful with its large-scale CRM deployment. Dorman explains: "We were looking for a comprehensive support organization able to meet the demands of our nation-wide Contract sales organization. From the quality of our implementation team to ongoing access to experts for any user, is working closely with us for our CRM success."

Staples' implementation represents a multi-phased rollout, and revenue is recognized as the service is actually delivered.

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