Fios' existing BPM system integrated with salesforce.com's on-demand CRM in 30 days to provide users with access to detailed reports and customer transactions on-demand from any location
SAN FRANCISCO — Jan. 4, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Fios® Inc. (www.fiosinc.com) has increased its visibility and productivity throughout its sales channel by integrating Salesforce.com's CRM solution with its existing business process management (BPM) system through the sforce on-demand platform. The integration enables all Fios users to access up-to-the-minute sales reports, job orders and detailed customer status reports on-demand from any location. By using sforce, one of the most widely used and broadly supported enterprise Web services, the integrated systems were deployed in 30 days.
Fios, a provider of IT-enabled electronic discovery services, is one of the 12,500 companies of all sizes that comprised the salesforce.com customer base as of Oct. 31, 2004. The company provides services that help litigation support teams, outside attorneys and in-house counsel gain greater control over litigation response and electronic discovery by managing discovery as an organized business process. Fios relies heavily on a BPM engine to drive efficiency in its evidence processing manufacturing factory workflow.
"Sforce is the first Web service that truly works for Fios," said Joe Aiello, corporate systems analyst at Fios. "No other Web service on the market comes close to giving us this kind of power, organization and flexibility. With sforce as the cornerstone of our new Service-Oriented Architecture, we're able to easily get the benefits of Web services, remove the pain of software integration projects, and provide executive management access to the level of detail needed for making decisions in a rapidly changing market."
Fios has doubled in size every year since its founding and requires an effective system to support its sales processes as well as other internal systems, such as employee recruiting and highly-individualized contract and legal document processes. To do this, Fios also has leveraged Salesforce.com's new Customforce tool. Customforce has enabled Fios to extend Salesforce.com and quickly build out new applications with minimal cost, effort, and IT involvement.
"Our clients insist that their service providers have business processes that stand up to internal controls assessments," Aiello said. "The process improvements brought by Salesforce.com has enabled Fios to further augment our capabilities in this arena. We look forward to working with Salesforce.com to continuously improve our customer response systems and proactive business processes, whether they are sales-, finance- or human resources-focused."
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