~ Company leverages the Force.com platform to integrate with back-end SAP system, creating a central point of access for key business data ~
Salesforce.com [NYSE: CRM], the enterprise cloud computing company, has announced that Fujitsu Network Communications, a leading supplier of IT and wireline/wireless networking solutions, has improved its sales operations with Salesforce CRM.
Fujitsu is using Salesforce CRM for tracking customer accounts, order management and sales forecasting.
The company also leveraged the Force.com platform to integrate Salesforce CRM with its back-end SAP system, providing access to key business data. As a result, Salesforce CRM helps increase the efficiency and productivity of the sales team, and gives management the insight needed to make more strategic business decisions.
Fujitsu Network Communications is one of the 51,800 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2008. Revenue and subscribers will be recognised as the service is delivered. “Over the years, we’ve tried a number of CRM applications. Our sales teams always complained they were cumbersome to use and not really helpful,” said Jeff Meier, vice president of information technology at Fujitsu Network Communications Inc. “Since implementing Salesforce CRM, we’ve been pleased with the adoption rates and positive comments – everyone from field sales to upper management is happy about how it helps them do their jobs better.” The company turned to Salesforce CRM for its rich feature set and the ease with which a solution can be integrated and customised. It took just a few months to get Salesforce CRM deployed, integrated and customised to Fujitsu’s exact specifications. “Salesforce CRM has proven to be so successful that we’re looking to roll it out to other Fujitsu companies,” added Meier. “Our executives are excited about using Salesforce CRM to pull all of our various business data into a single application, so we have a complete, 360-degree view of global operations. We have big plans for Salesforce CRM.”
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