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Agent Console
The agent console equips every agent to perform like your best agent. It’s as easy to use as your favorite Web site and lightning fast so everyone is more productive.
Get a single customer view
With a single console for every interaction, Salesforce CRM gives agents a complete customer view at their fingertips. That means faster service and higher customer satisfaction.
Offer flexibility in your service
Whether it’s phone, email, or the Web, your customers want options, so make sure your agents have cross-channel service capabilities.
Access customer information instantly
Keep agents productive by integrating with your telephony infrastructure. Salesforce CRM integrates with 80 of the most popular phone systems.
Automate processes for faster resolution
To deliver the great service your customers expect, your agents need the right processes in place. With customizable workflow tools, you can automatically transfer, escalate, or close cases to keep service moving as quickly as possible.
Help agents work together to respond quickly
Help agents solve the most challenging customer issues quickly by collaborating with each other or with other employees throughout your company.