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Knowledge Base
Salesforce CRM’s knowledge base serves up the right answer the first time, across every channel.
Join the fastest-growing cloud community
Available this summer: Salesforce CRM helps you connect with your customers on Twitter. You’ll create cases, push knowledge, or just join the conversation, all from within Salesforce CRM.
Tap into one of the world’s largest social networks
With Force.com for Facebook, you can create your own service community for Facebook’s 200 million users. Provide a venue for customer conversations that plugs into your own customer service processes.
Let customers and agents share ideas and answers
Creating your own social community comes naturally with Salesforce CRM. Your Web site can include an interactive destination where customers post ideas, vote on the ideas of their peers, and add their own comments. Everyone wins: Customers can solve their own issues, and you get better customer insight.
Learn from the wisdom of the crowd
It’s important to get direct feedback on the quality of your service or the content you create. Within the social features of Salesforce CRM, your community can leave comments and vote to promote or demote files, Web links, docs, or ideas. The results: a more active and involved community and for you, better insight into what they’re thinking.