new-to-crm-spotlight

New to CRM

We’ve created a series of educational articles to get you grounded in the basics of CRM for sales, service and marketing, as well as the technology that powers it. This content is designed to help enterprise cloud computing and CRM novices learn more about the tools and technology which will help their businesses grow, improve, compete and succeed.

CRM

What is CRM?

What is CRM

Everything you need to know about CRM - what is CRM, how it works, and why you need it.

 
CRM Systems

CRM Systems

Learn more about what a CRM system is and how you can deploy CRM to help you business grow and succeed.

 
CRM for Small Business

CRM for Small Business

CRM isn't just for large enterprises. It can be an ideal fit for small businesses looking to grow faster.

 

Sales

Contact Management

Contact Management

Contact data is the lifeblood of all organisations. Find out how the right system puts timely information in front of the right person every time.

 
Sales Management

Sales Management

Sales CRM is now the standard in sales management software. See how it can help your business drive sales.

 
Mobile CRM

Mobile CRM

The world's going mobile. Is your sale team ready? Find out why Mobile CRM matters.

 

Service

Customer Service

Customer Service

Customer Service is changing fast. See how your business can deliver great customer service and understand what you should focus on.

 
Call Centre CRM

Call Centre CRM

Learn how you can deliver exceptional customer service and cut costs by deploying CRM for your call centre.

 
Social CRM

Social CRM

Find out why combining CRM with Social Media works so well for you and your customers.

 
Help desk software

Help desk software

How help desk software can make customer service simple.

 
Live Chat

Live chat software

Learn why live chat is now an essential customer service tool and how you can deploy it successfully as part of a wider customer service solution.

 

Marketing

What is Marketing Automation?

What is Marketing Automation?

We explain exactly what marketing automation is and what the benefits are for you business?

 

Tech

Cloud Computing

Cloud Computing

What is cloud computing and what are the benefits? See why businesses like yours are moving to the cloud.

 
Internet of things

Internet of things

Learn how and why everyday objects are connecting to the "Internet of Things", and what it means for your business.

 
Mobile App Development

Mobile App Development

Mobile app development is no longer optional. App usage continues to rise and almost every business needs to be able to build apps, fast.

 
SaaS

SaaS

Software as a Service or SaaS is now a standard business model. We take a look at what SaaS is, the business benefits of SaaS and the future of SaaS solutions.

 
What is PaaS

What is PaaS?

Platform as a Service (PaaS) is a set of cloud-based services that enable business users and developers to build applications faster than on-premise solutions.

 

Ready to take CRM
to the next level?

We hope you learned something new about CRM, the technology that powers it, and the benefits it can have on your business. Want to learn more about our products so you can sell, service and market like never before?

Watch our product demos now to see how Salesforce can help you achieve your business goals:

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