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Partner Service
Partners are more satisfied and successful when they can log their own support cases via the partner portal. For even quicker service, partners can search the knowledge base for immediate solutions to common channel program issues.
Get a single customer view
Improve partner satisfaction and success by letting partners log support cases via the partner portal. Channel operations managers can use the powerful Salesforce Service application to manage partner support issues. Partners can search the database for solutions to common channel program issues.
Allow partners to log support cases
Improve partner satisfaction and success by letting partners log support cases via the partner portal. Channel operations managers can use the powerful Salesforce Service application to manage partner support issues. Partners can search the database for solutions to common channel program issues.
Outsource your support to service partners
Outsource your service management by allowing third-party service reps to manage customer cases via the partner portal. Service partners can do everything they need to resolve customer support issues: search the solution database, disposition cases, make case comments, and run reports.
Deliver the right answer the first time
Your customers and partners want answers fast. But it's not always easy to search through thousands of potential, and often irrelevant, solutions. Salesforce CRM’s solutions technology combined with a complete partner interaction history lets you pinpoint what’s relevant to a partner… in real time.