JMJ Associates Increases Order Volume to Maximum Fulfillment Capacity in Six Months with Salesforce

"We wisely leveraged the on demand model—particularly Salesforce's integration capabilities and global functionality—to create sales which max'd out our delivery capability within six months of deploying the solution. For the past 24 months, we have continued to grow tremendously in both volume and profitability. Software-as-a-service from Salesforce has significantly contributed to our growth and continuing success."


Challenge
  • Needed to effectively support global growth of consulting business
  • Required highly customizable solution to match evolving needs
  • Demanded a reliable and cost-effective CRM solution with integration capabilities
  • Rapid, successful implementation was a necessity

Solution
  • Selected Salesforce over Microsoft CRM to deliver proven CRM to global sales and management team
  • Smooth and seamless implementation, including extensive customization
  • Easy integration possible with Microsoft Word, Outlook, Excel, and Great Plains applications

Results
  • Achieved full delivery capacity for business within six months of implementation
  • Substantial improvement in international communication and reporting capabilities
  • Increased productivity and business efficiency
  • Far better positioned to manage customer base and opportunity pipeline
 
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