Quotation Junction sees sales grow by 25% as a result of using Saleforce

Challenge

• Quotation Junction wanted to log customer calls more efficiently
• The company was looking for a more accurate way of accessing and analysing customer data
• There was a need to save time and money spent on producing reports
• Quotation Junction wanted to gain a clearer understanding of its sales processes

Solution

• Quotation Junction found Salesforce easy to implement, not least because it did not require any hosting by the company
• The company was looking to expand rapidly and Salesforce’s easy implementation was a deciding factor in choosing a CRM solution
• Salesforce was successfully rolled out to Quotation Junction’s sales staff

Results

• Since implementing Salesforce, Quotation Junction’s sales have grown by 25%
• The company has also seen a lead time reduction of 22%
• Quotation Junction has gained a more accurate picture of customers and potential customers.
• By implementing Salesforce, Quotation Junction has saved time and money on producing reports – all relevant data is now at the employees’ fingertips
• It is now possible to drill down into customer data and see potential sales opportunities
• Salesforce has made it easier for Quotation Junction to collect money owed by clients now it has an accurate record of all customer contacts

About Salesforce

• Salesforce.com is the enterprise cloud computing company.
• The Sales Cloud and the Service Cloud, are applications for sales and customer service (also known as customer relationship management or CRM). Salesforce CRM solutions help to deliver more business success for thousands of companies across the globe.