Salesforce Delivers First-Year ROI of More Than 1000% at DecisionOne

"Thanks to the insight Salesforce provides into our pipeline and account relationships, we have substantially increased our win rates, renewal rates, and average deal size. Salesforce has been bottom-line profitable in the order of hundreds of thousands of dollars every month, and we recouped our initial investment in just four months."


Challenge
  • Needed real-time visibility into revenue forecast
  • Existing system and tools could not meet objectives of new customer engagement model
  • Desired centralized, easy-to-use solution to facilitate collaboration among virtual account teams
  • Wanted rapid deployment with minimal IT requirements

Solution
  • Chose salesforce.com's on-demand Enterprise Edition over Siebel and SAP
  • Implementation and training assistance provided by salesforce.com's Supportforce Professional Services
  • System live and customized to match internal processes within one month of purchase
  • 140 users; disconnected salespeople have mobile access via Offline Edition

Results
  • First-year ROI calculated at 1150%
  • Increased new business win rates, renewal rates and average deal size
  • Substantial cost reductions
  • Improved forecast visibility and accuracy
  • Improved collaboration and much greater insight into customers, sales process and critical sales data
 
View All Snapshots