Grow your business with customer service that grows with you.

Desk.com has everything you need to offer fast, helpful customer support. Get up and running in just hours, offer personalized support wherever customers are, and easily scale as your business grows.

 

Help customers faster.

Faster service means happier customers. Close your cases in record time.

Faster customer service
  • Fast set up

    Getting up and running is easy on your own, and in only a couple of hours you can start offering personalized customer service on every channel.

  • Complete case management

    Speed through every case, from every customer, every time. You get all the tools you need to organize and manage cases so you can help customers faster than ever before.

  • Productivity tools

    Today’s customers expect instant support. With Desk.com you can automate repetitive tasks and reduce the times agents spend on simple cases so they can spend more time solving complex issues.

  • Agent console

    Work faster with an intuitive interface that brings together requests from every channel, and all the tools agents need to find answers and help customers quickly.

  • Knowledge base

    Consistent, correct answers are always at your agents’ fingertips. Articles are easy to update so everyone can find the most up-to-date information. Even your customers.

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Make important decisions, fast.

Get the information you need to make smart decisions and deliver exceptional experiences.

Business Insights
Business Insights
  • Business Insights

    Speed your decision-making with actionable insights on overall business and support performance. Quickly analyze and improve your entire customer service operation, and check in on your business from any device.

  • Integration

    Connect all the apps you need to run your business so everyone can be more productive. Share key customer and business information so you can deliver an outstanding experience every time.

 

Help customers help themselves.

Make it easy for customers to troubleshoot issues and close their own cases.

Pandora Help Center, powered by Desk.com
  • Self-service site

    Customers like to solve their own problems and now they can with branded support sites that make finding answers fast and easy, even from mobile phones. And they can log in to check case status.

Pandora Help Center, powered by Desk.com
 

Scale easily as you grow.

There’s no such thing as too much of a good thing. Grow your business without growing pains.

Grow with Salesforce
Grow with Salesforce
  • Service Cloud upgrade

    Don’t worry about getting bigger when you use Desk.com. When you need more customization, you can upgrade to Service Cloud with just a few clicks.

Start in just hours.

Get up and running fast with Desk.com’s out-of-the-box customer support tools. No expensive consultants or IT resources needed.

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