Retail

Create personalized
customer experiences.

Capture the hearts and wallets of
today’s hyper-connected consumer.

Find out how ›

 
Retail

Retail logo

Create personalized
customer experiences.

Capture the hearts and wallets of
today’s hyper-connected consumer.

Contact us ›

The rules of customer engagement have changed.

Connect the in-store and digital customer experiences.

Technology has created more informed, more connected customers who are no longer loyal to a brand, but to an experience across channels. Salesforce has helped companies like Lorna Jane develop real-time connections with customers, deepening loyalty and creating new business opportunities.

Talk to one of our Retail experts to learn how to better connect with customers.

Contact us ›

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40%
US Smartphone owners who are showrooming while shopping in-store.

(Source: Capgemini All Channel Experience Report, 2012)

The rules of customer engagement have changed.

img_solutions_public_sector_overview_990x460

Connect the in-store and digital customer experiences.

Technology has created more informed, more connected customers who are no longer loyal to a brand, but to an experience across channels. Salesforce has helped companies like Lorna Jane develop real-time connections with customers, deepening loyalty and creating new business opportunities.

Talk to one of our Retail experts to learn how to better connect with customers.

Contact us ›

 

Provide an exceptional shopping experience.

Customer expectations have changed. Mobile technology and social media are a crucial part of the purchase decision. Salesforce helps companies like L’Oréal USA keep brand reps and retailers around the globe connected, helping them to coordinate operations and better engage with customers.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

65%
Shoppers who rate the in-store experience as at or below expectations.

(Source: Deloitte 2012)

img_solutions_public_sector_overview_990x460

Provide an exceptional shopping experience.

Customer expectations have changed. Mobile technology and social media are a crucial part of the purchase decision. Salesforce helps companies like L’Oréal USA keep brand reps and retailers around the globe connected, helping them to coordinate operations and better engage with customers.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

66%
Customers who said they would spend more with a retailer for improved customer service..

(Source: Customer Experience Impact Report, Harris Interactive, 2010)

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Deliver for your customers like never before.

Retailers need a customer platform flexible and fast enough to meet customers’ evolving demands. For companies like Trunk Club, Salesforce gives employees instant access to the customer information they need to offer personalized service, building loyalty throughout every stage of the customer lifecycle.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

img_solutions_public_sector_overview_990x460

Deliver for your customers like never before.

Retailers need a customer platform flexible and fast enough to meet customers’ evolving demands. For companies like Trunk Club, Salesforce gives employees instant access to the customer information they need to offer personalized service, building loyalty throughout every stage of the customer lifecycle.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

Retail success stories.

  • TOMS
    TOMS

    "Salesforce will give us a view of every facet of our customer interactions. It's key to continuing to grow and nurture all of our relationships and deliver on our movement and mission."

    Zita Cassizzi, Chief Digital Officer, TOMS

    Contact us ›

    Learn more ›

  • Trunk Club
    Trunk Club

    "Apps built on Salesforce1 Platform let us build more personalized relationships with our customers."

    Brian Spaly, CEO, Trunk Club

    Contact us ›

    Watch video ›

  • LEVIEV Extraordinary Diamonds
    LEVIEV Extraordinary Diamonds

    "Customer relationships are the most important part of our business."

    Paul Raps, CEO of LEVIEV Extraordinary Diamonds

    Contact us ›

    Watch video ›

  • Westfield
    Westfield

    "With Salesforce we shortened our sales cycle from months to days."

    Jeri Erling, Senior Director, Specialty Leasing, Westfield

    Contact us ›

    Learn more ›

  • Lorna Jane
    Lorna Jane

    "Social is vital to our unending quest to understand our customers."

    Barry Gilmore, CIO

    Contact us ›

    Learn more ›

  • Westfield
    Westfield

    "With Chatter we’re more agile and better informed about the business."

    Alexandre Ricard, Deputy CEO

    Contact us ›

    Learn more ›

  • Westfield
    Westfield

    "You have to be totally connected with everyone who touches your brand."

    Angela Ahrendts, CEO

    Contact us ›

    Learn more ›

  • O2 TOMS Build and maintain your community. 
  • Trunk Club Trunk Club Always know what your customers want.  
  • LEVIEV Extraordinary Diamonds LEVIEV Extraordinary Diamonds Offer high-end service.  
  • Westfield Westfield Increase sales with mobile apps.  
  • Lorna Jane L'Oreal USA Collaboration is a beautiful thing.  
  • Westfield Pernod Ricard Boosting innovation  
  • Westfield Burberry Building deeper customer connections.  

Looking for powerful new ways to connect?

See how Salesforce1 can bring you closer to customers ›

Resources. Your guides to success.

Resources.

Your guide to success.

Learn more about what Salesforce can do
for your business.

Learn more about what Salesforce can do for your business.

Contact us ›

 
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