EXPLORE FEATURES

MANAGE CASES

Enable everyone to deliver amazing customer service, even when they're outside the call center.

  • View case histories
  • Edit case details
  • Log calls from any mobile device

GET WHOLE COMPANY CUSTOMER SUPPORT

Empower your entire organization to deliver amazing customer service — fast. Enable sales reps to view and edit critical case information on the fly and create cases from anywhere.

SWARM CASES FAST

Quickly and easily escalate cases to subject matter experts, product managers, executives, and beyond to deliver accurate answers back to the customer.

ACCESS SERVICE METRICS

Give managers insight into key metrics so they can make critical data-driven decisions in real time.

  • Access real-time metrics from any device
  • Get up-to-the-minute numbers on customer satisfaction
  • Monitor agent productivity

CREATE CUSTOM ACTIONS

Create customized service actions unique to your business so your employees can be more efficient than ever. Create custom actions to:

  • Escalate cases
  • Create child cases
  • Schedule follow-ups

GO MULTI-CHANNEL

Delight your customers everywhere by responding to and resolving customer inquiries across all service channels, including:

  • Social networks
  • Email
  • Communities
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