Telephony Partners

Business communication challenges can affect both profitability and customer/partner relationships. At SFDC, we ensure continuous business processes to ensure worker and contact center agent productivity by reducing business communication-caused delays through joint solutions with leading IP Telephony, computer telephony integration (CTI), and unified communication providers.

 

Alcatel

Alcatel provides communications solutions to telecommunication carriers, Internet service providers, and enterprises for delivery of voice, data, and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications, and services to help its partners and customers build a user-centric broadband world.

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Avaya

Avaya Inc. designs, builds, and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

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Cisco Systems

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government, and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction, and strengthen competitive advantage. Cisco Unified CallManager is the software-based call-processing component of the Cisco IP telephony solution, part of Cisco AVVID (Architecture for Voice, Video and Integrated Data). The software extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony solution through Cisco Unified CallManager's open telephony application programming interface (API). Cisco Unified CallManager is installed on the Cisco Media Convergence Server (MCS).

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ENVOX

Envox Worldwide is a leading global provider of IP-based voice solutions. The company's software and related services, including Envox OnDemand, dramatically reduce the time, cost and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams.

Headquartered in Boston, Envox's products and services are available through a network of global channel partners.

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