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Application integration with Force.com

In today’s organisations, enterprise application integration is a business necessity. The various components of your IT infrastructure must fit together to enable applications to talk to each other, and your business to prosper. CRM integration is especially critical—, with sales success depending on seamless data exchange with corporate databases, ERP systems, and other key sources of customer information.

Application integration means unifying often diverse technologies and systems - a tough problem for IT in the past. And traditional on-premises CRM platforms haven’t really improved the situation. Fortunately, the cloud-based Force.com platform is changing the landscape—and reducing the time and expense—of enterprise application integration.

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Enterprise application integration made easy

A comprehensive array of technologies built on top of the Force.com API dramatically simplifies enterprise application integration. Whether you’re connecting your Sales Cloud to SAP, Oracle, Microsoft, or any other on-premises or cloud-based application, Force.com makes CRM integration easy. With Force.com you can integrate to literally anything—free of system incompatibilities, technical roadblocks, and the restrictions of vendor lock-in.

What’s more, Force.com makes application integration easy for partners as well as users. A single, native Force.com solution is all every salesforce.com customer needs.

CRM integration: Choose the best route for your needs

Force.com gives you the flexibility to satisfy the specific technical, business and user needs of your organisation. You can mix and match various proven paths, complete your application integration in less time, and realise greater value from the systems you’ve already invested in.

  • Native connectors to popular office tools. With Force.com’s proven, native connectors you can easily integrate your CRM with everyday office tools such as Microsoft Office and Lotus Notes. This way, you make the greatest possible sales impact and achieve adoption of Salesforce CRM throughout your organisation.
  • Native connectors for Oracle and SAP. Are you tired of wrestling with decades of data siloed in your legacy systems? Do you want a consistent view of your financials in Oracle and your customer master data in SAP? Many organisations want solutions to these drags on user productivity, process efficiency, customer satisfaction, and ultimately, the bottom line. That’s why salesforce.com supplies native connectors for both Oracle and SAP: to simplify enterprise application integration and ensure seamless data exchange. Once deployed, they provide bidirectional customer data synchronisation plus prebuilt customer-master integration templates for a consistent customer view across all systems. And to speed time-to-value for routine ERP integration projects, you also get packaged transformation of customer records.
  • Application integration middleware. All popular middleware platforms and solutions work smoothly with Force.com. Browse the AppExchange under Integration and Data Management and you’ll discover more than 160 certified, pre-packaged partner solutions for enterprise application integration between Salesforce CRM and widely used back-office and legacy systems. These solutions provide the flexibility and predictability you need to get the most from Salesforce CRM while maximising your existing investment in SAP, Oracle, JD Edwards, PeopleSoft, Quicken, Microsoft Dynamics, and many more. Choose from prebuilt ERP connectors, middleware and SOA platforms, integration appliances, mashups and composites, computer telephony integration (CTI), and ETL and data integration.
  • Application integration services and solutions. Visit the AppExchange under Integration and Data Management, and you’ll also find more than 75 technology partners offering deep enterprise application integration experience and a track record of hundreds of successful Salesforce CRM integration projects. With certified solutions to support any application integration strategy, our partner ecosystem lets you shift the CRM integration burden to seasoned domain experts and ensures your access to the latest technologies and application integration best practices.
  • Preintegrated apps, components, and extensions. Want to extend Salesforce CRM integration to further automate and simplify your processes and workflows? Would you like to add functionality specific to your industry? How about expanding your Sales Cloud into realms beyond CRM, by integrating diverse business applications that handle risk management, finance and administration, business intelligence, and lots more? Over 800-applications and components are waiting for you on the AppExchange. And because each and every one is pre-integrated and many are 100 percent native on Force.com, application integration is as easy as a single mouse click.
  • Developer toolkits. For do-it-yourself CRM integrations—and enterprise application integration in general—Force.com includes support for all major development tools and IDEs, such as .NET, Java, PHP, the AJAX Toolkit, and many more.

Force.com application integration points range from off-the-shelf native ERP connectors to Web services, email, syndication feeds, and HTTP-based REST callouts. The Force.com API enables integration with other languages and environments, providing the basis for in-browser mashups.

Hands-on developers can call Web services right from the Force.com platform or expose classes on the platform as Web service end-points. You can also work with external HTTP end-points, react to incoming email messages, and have automated outbound messages sent when various events occur. With just a little more sophistication, you can perform enterprise application integration with the SOAP-based Force.com API.

Application integration with other clouds

Use the Force.com platform to tap into the power and reach of the most popular cloud services and social networks, such as Amazon Web Services, Facebook, Google AppEngine, and Twitter.

  • Connecting with Amazon S3 and EC2. You can easily integrate Force.com and Amazon Web Services (AWS) with the Force.com for Amazon Web Services toolkit. Blending native access to the AWS Simple Storage System with Amazon Machine Images (AMI) and an authentication framework, the toolkit makes these Amazon services directly available to Force.com. You can access and manipulate S3 objects within the Java-like Force.com code (Apex). You can then launch application integration with EC2.
  • Combine Facebook with Force.com. For CRM integration with Facebook, all you need is our free set of tools and services: Force.com for Facebook. Right from within Force.com code, you can use the Facebook APIs to build user experiences and social graph apps that link to the database, application integration, logic, and the Force.com pages (Visualforce) features of Force.com sites.

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Proven Real-Time Integration
Integrate with anything

 

Proven Real-Time Integration
Proven real-time integration

Force.com dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services such as Amazon Web Services, Facebook, Google AppEngine, and Twitter. More than half of all traffic on the Force.com platform is system-to-system integration, making it the most trusted and successful enterprise API in the market.

Five paths to integration success

Force.com provides five paths to integration success—all based on the industry-leading Force.com API—and an extensive integration partner ecosystem. Integration with Force.com means faster, simpler, and less-risky integration that doesn’t break during upgrades and delivers a new level of access and agility to your existing IT investments.

Choose your integration middleware

Force.com is designed to work with all major integration middleware solutions. For a list of certified integration solutions, check out the Integration and Data Management category in the AppExchange marketplace. Here you’ll find prebuilt connectors and the services of more than 75 integration technology partners.  Learn more

Build it yourself

For building custom integrations plus maximum flexibility and choice, the Force.com platform supports all major development environments and tools, including .NET, Java, PHP, Ruby on Rails, and many more.   Learn more

Find it on the AppExchange

For the easiest and fastest way to add preintegrated functionality, check the AppExchange directory. You can integrate with 800+ components and applications with the click of a mouse.   Learn more

Connect the clouds

Harness the power of multiple clouds. Learn how to connect Force.com with the data and content of the most popular cloud services, including Amazon Web Services, Facebook, Google AppEngine, and Twitter:

Use our native connectors

Whether you need to integrate with the most common desktop productivity tools—Lotus Notes, Microsoft Excel, Microsoft Outlook, Microsoft Word, or ERP suites from Oracle or SAP—Force.com provides free, proven native connectors.

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