Availability

Proven, High Availability So Your Data Is There
When You Need It

Our track record speaks for itself—salesforce.com has maintained high levels of availability across all Salesforce instances since inception. As the only on-demand vendor to provide daily service-quality data on a public Web site (http://trust.salesforce.com), salesforce.com proves that we are the leader in availability. And by making its track record completely transparent, salesforce.com proves we are worthy of our customers’ trust.

To ensure maximum uptime and continuous availability, salesforce.com provides the best redundant data protection and most advanced facilities protection available, along with a complete data recovery plan—all without affecting performance.

What’s Behind Salesforce.com’s Availability Statistics?

  • State-of-the-art facilities, including a data center on the West coast, a backup facility on the East coast, and a production-class lab at headquarters.
  • All facilities are identical and transactions are mirrored almost instantly, making interruption of service related to hardware problems or data issues virtually impossible.
  • If one of these facilities goes down—because of a natural disaster, for example—
    the applications will fail over to the other site with minimal interruption.
  • The latest power systems—including on-site diesel generators for backup power and backups for the cooling systems and water supplies—make interruptions related to facility issues statistically extremely unlikely.
  • Carrier-class bandwidth dedicated to salesforce.com and multi-gigabit IP transit for external customer traffic ensure that network issues don’t impact availability.