Marketing AI
Fuel customer engagement and team productivity with AI marketing tools built directly into your platform. Guide customers through personalised journeys with automation powered by Einstein.
What can marketing AI do for you?
Discover trusted, purpose-built AI to optimise every step of the campaign process.
Activate deeper customer insights with AI.
Data Cloud for Marketing
Segmentation on legacy platforms can take weeks or more — now you can do it in seconds. Create precise segments fast using natural language prompts and generative AI. Get easier data discovery, more audience precision, faster speed to market, and less reliance on technical teams.
Easily build, train, and deploy your custom models using common data science solutions like Amazon SageMaker and Google Vertex AI — all without having to copy any data. Leverage product interest scoring, propensity to churn, and customer lifetime value for more enriched customer profiles.
Use your known high-value audience segments to identify similar customers within Data Cloud. This will allow you to expand the reach of your campaigns to the audiences where it has a higher potential to resonate.
Automate intelligent journeys.
Marketing Cloud Engagement
Create, test, and optimise personalised campaign variations with built-in predictive AI. Make every moment count by automating and customising all aspects of customer engagement — including channel, content, timing, and send frequency. Scale dynamic journeys and improve productivity with AI.
Solve the content bottleneck in your personalisation. Using generative AI — grounded by your first-party, brand, and campaign data — you can instantly create on-brand copy and visual content to scale personalisation and testing, while safeguarding trust.
Marketing can be unpredictable, but with Einstein, you're always one step ahead. Surface real-time campaign anomalies like engagement rate drops so your teams can resolve performance issues in the moment. No more surprises — just actionable insights.
Scale lead generation and account-based marketing.
Marketing Cloud Account Engagement
Make it easier for your marketing and sales teams to work more efficiently together. Let Einstein automatically analyse your marketing data with AI scoring to identify your top prospects and leads.
Elevate your ABM strategy with Einstein. Pinpoint ideal accounts with automated tier rankings based on historical data. Boost your engagement programs and account insights to drive more conversions. And leverage unified data to align marketing and sales, inform decision-making, and improve campaign success.
Gain full-funnel marketing and sales insights with AI-powered Multi-Touch Attribution. Choose from multiple native attribution models like Einstein Attribution to gauge the impact of channels, events, and sales team activities on your pipeline. Boost campaign efficacy and ROI with AI-driven insights.
Personalise real-time moments.
Marketing Cloud Personalisation
Analyse interactions to pinpoint each customer’s next-best action. Convert customers by combining real-time data, AI decisioning, and automation to turn web or app browsing into strong offers. Automate recommendations based on purchase history and intent. Trigger individual journeys across email, mobile, and ads, based on real-time behavior. Scale personalisation within CRM for sales and service — and offline experiences like kiosks and point of sale.
Use AI to efficiently analyse in-the-moment intent data and past business engagements to find customer affinities, interests, and preferences. Use these insights to deliver individualised messaging, personalised offers, and higher conversion rates across your website, app, and channels.
Transform your real-time customer data into high-conversion experiences. AI combines real-time customer intent and behavioral data with your stated business goals to personalise each offer for each individual customer, across any touchpoint — giving you higher customer satisfaction and conversion.
Optimise your spend, planning, and performance.
Marketing Cloud Intelligence
The speed and quality of your cross-channel analytics starts with data management. Forget Excel sheets, broken formulas, and data maintenance — now you can automate data management, unification, and KPI standardisation in one tool. Use our dynamic out-of-the-box data model and AI-powered connectors to save time on data updates and metric standardisation — so you can spend more time focusing on improving your marketing effectiveness.
Optimise your campaigns with automated analysis. Uncover actionable insights with AI trained to optimise your campaign creative, offers, and audiences by your business KPIs. See where you can cut overspending and where you can double down on success with interactive visualisations and plain language explanations — all while your campaigns are still in flight.
Efficient and effective advertising starts with the right plan and oversight. Use predictive AI to get insights and recommendations into how to more effectively allocate spend across platforms. This allows you to optimise spend pacing with connected media buy and delivery data and real-time alerts to catch overages and underspent budget in the moment.
Complete your AI marketing software solution with products from across the Customer 360.
Marketing Cloud
Fuel creativity with data insights. Grow efficiency with AI. Personalise customer relationships at scale with Marketing Cloud.
Sales Cloud
Set the foundation for revenue growth with sales force automation and the #1 CRM.
Service Cloud
Personalise support across self-service, your contact center, and the field with AI and real-time data on the #1 CRM.
Commerce Cloud
Grow revenue and savings at every step in your customer journey with AI-powered commerce experiences that wow.
Tableau
Helps see and understand data to make better decisions with analytics powered by CRM + AI + Data + Trust
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Marketing AI FAQ
AI marketing tools are software applications that utilise artificial intelligence techniques to enhance various aspects of marketing. These tools leverage generative AI, machine learning, natural language processing, and data analytics to generate content, workflows, and insights, as well as automate processes, optimise decision-making, and deliver personalised customer experiences. They include predictive analytics for forecasting customer behavior and campaign performance, chatbots, and virtual assistants for customer interactions, content generation and optimisation, recommendation engines for personalised product suggestions, ad optimisation and targeting, sentiment analysis for understanding customer feedback, and marketing automation for streamlining repetitive tasks. These AI-powered tools empower marketers to make data-driven decisions, improve efficiency, and deliver relevant and engaging experiences to customers.
AI tools can revolutionise your digital marketing efforts by providing valuable insights, streamlining processes, and delivering personalised experiences. Use AI for audience segmentation, content creation, and optimisation. Implement chatbots and virtual assistants for 24/7 customer support and personalised recommendations. Leverage predictive analytics to optimise campaigns, while recommendation engines offer personalised product suggestions. Use AI for ad optimisation and targeting, sentiment analysis for customer feedback, and marketing automation for streamlined workflows. By embracing AI tools, you can enhance efficiency, improve campaign performance, and deliver tailored experiences that resonate with your audience in the digital landscape.
AI marketing software offers businesses numerous benefits, including data-driven insights, scalable personalisation, automation of manual tasks, enhanced customer engagement, improved campaign performance, targeted segmentation, real-time and predictive analytics, and adaptability. By leveraging advanced algorithms and machine learning, AI marketing software enables businesses to gain valuable insights from data, deliver personalised experiences at scale, automate time-consuming tasks, engage customers effectively, optimise campaigns, target specific segments, and make data-driven decisions in real time. This empowers businesses to enhance their marketing efforts, improve customer satisfaction, and achieve better results in the ever-evolving digital landscape.
AI marketing software utilises artificial intelligence techniques such as machine learning, natural language processing, and data analytics to enhance marketing processes. It collects and analyses data from various sources, segments the audience based on attributes and behaviors, and enables personalised marketing experiences. The software automates repetitive tasks, provides predictive analytics for forecasting customer behavior and campaign performance, offers real-time optimisation, and continuously learns and improves from data and feedback. By leveraging AI capabilities, marketers can make data-driven decisions, engage customers effectively, and optimise their marketing strategies for better outcomes.
Every business can benefit from AI today, especially if you place high importance on personalisation of the customer experience and higher productivity and efficiency within your marketing department. The desire for data-driven decision-making, automation and efficiency, and increased availability of resources are all key drivers of AI adoption. AI marketing tools can help manage large-scale campaigns, deliver personalised experiences, provide valuable insights from data, automate repetitive tasks, and give you a competitive edge. Assessing your specific business goals and challenges will help determine which AI marketing tools are most beneficial for your organisation.
When choosing the right AI marketing software, it is crucial to prioritise a commitment to trust as the number one value. Look for software providers with a strong reputation for data privacy, security, and ethical practices. Ensure that the software adheres to industry standards and regulations to protect customer data. Additionally, consider the transparency and explainability of the AI algorithms used by the software. Look for providers that provide clear insights into how the algorithms make decisions and offer explanations for their recommendations. Evaluate the software’s track record, customer reviews, and case studies to gauge its effectiveness and reliability. Finally, consider the scalability, integration capabilities, and user-friendliness of the software to ensure it aligns with your business needs and can be easily adopted by your team. By prioritising trust as the primary value, you can choose an AI marketing software that not only delivers results but also upholds ethical standards and protects customer data.