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Feature Comparison
Which Edition Is Right for Your Business?
All editions are world-class solutions. Each one includes a combination of powerful CRM features plus the relevant Force.com infrastructure components in order to meet the unique needs of your company. As you'll see in the comparison chart below, the edition you need depends on the size of your team, which CRM components you need, and the level of customization and integration you require.
Salesforce Group Edition: The small business growth machine
Salesforce Professional Edition: Full-powered CRM without complexity
Salesforce Enterprise Edition: Advanced CRM for even the most complex enterprises
Salesforce Unlimited Edition: Manage and share information across the enterprise
Edition Feature Comparison Chart
| Edition Feature Comparison | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| User Limit | 5 users | None | None | None |
| Standard Training and Support | Included | Included | Included | Premier Included 1 |
| Storage per User | 1GB Total | 1GB or 20MB/user | 1GB or 20MB/user | 1 GB or 120MB/user |
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| Sales Force Automation | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Account, Contact, Opportunity, and Activity Management |
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| Document Management |
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| Notes and Attachments |
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| Data Validation |
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| Salesforce Console |
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| Customizable Forecasting |
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| Contract and Renewal Management |
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| Integration with Third-Party Methodologies |
2 |
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| Product Catalog |
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| Revenue Schedule Management |
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| Account and Opportunity
Team Selling |
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Client Lifecycle
Management 3 |
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| Advanced Call Scripting 4 |
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| Territory Management |
5 |
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| Mass Quota Updates |
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| Workflow and Approvals |
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| Partner Relationship Management | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Full Set of PRM Features |
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| Customer Service
and Support |
Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Case Management |
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| Data Validation |
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| Document Management |
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| Case Queues and Auto-Assignment |
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| Advanced Case Escalation and Notification |
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| History Tracking |
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| Knowledge Base and Suggested Solutions |
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| Multilingual Solutions |
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| Agent Console |
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Service Dashboards
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| Call Center |
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| Web and Email Case Capture |
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| Asset Management |
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| Service Entitlements 6 |
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| Customer Portal
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| Content Management | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Salesforce Content |
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| Innovation Management | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Salesforce Ideas |
7 |
7 |
7 |
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| Real-Time and Historical Analytics | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Standard and Custom Reports |
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| Custom Report Formulas |
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| Custom Conditional Highlighting |
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| Customizable Dashboards |
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| Analytic Mash-Ups |
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| Read-Only Report Access |
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| Desktop and Mobile CRM | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Integration with Outlook and Office |
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| Integration with Lotus Notes |
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| Offline Access |
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| Desktop Solution Administration |
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| Mobile Access |
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| Salesforce for Google | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Salesforce for Google Apps |
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| Salesforce for Google AdWords |
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| Data Model Customization | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Custom Fields per Object | 100 8 | 100 | 500 | 500 |
| Total Custom Objects | 50 | 50 | 200 | 2,000 |
| Custom Object History Tracking |
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| Custom Formulas |
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| Image Fields
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| Data Validation |
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| Custom Object Sharing Controls |
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| User Interface Customization | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Total Custom Tabs | 5
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10
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25
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Unlimited
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| Drag-and-Drop Custom Layouts |
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| Embedded Mash-Ups |
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| Custom Buttons |
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| Global Translation Workbench |
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| Rename Tabs and Labels
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| Multiple Custom Page Layouts |
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| Record-Dependent Page Layouts |
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| AJAX Toolkit |
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| Standard Button Overrides |
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| Enterprise Administration | Group Edition | Professional Edition |
Enterprise
Edition |
Unlimited
Edition |
| Account-Based Sharing Controls |
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| Record-Level Security |
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| Field-Level Security |
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| Multidepartmental Administration |
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| Profile-Based Departmental Security |
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| Delegated Administration |
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| Opportunity, Lead, and Case-Sharing Controls |
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= Included in base
user license
= Additional fee
may apply
Group Edition supports less functionality than the 30-day trial. Customers purchasing Group
Edition from the trial will have all non-Group Edition functionality and data permanently deleted.
Customers may export their trial data at no charge at any time during the trial.
1 Premier Support with Administration is included with Unlimited Edition.
2 Professional Edition supports integration with certified AppExchange partners.
3 Client lifecycle management is currently available on a limited basis.
4 Advanced call scripting is currently available in English only.
5 Force.com Sandbox (available in Enterprise Edition for a fee) is required for
territory management.
6 Service entitlements is currently available in English only.
7 Additional license fees apply for users who are not Salesforce application users,
Salesforce Partner Portal users, or Salesforce Customer Portal users
8 Group Edition does not support custom activity fields.
9 Enterprise Edition includes one limited environment. Unlimited Edition includes one
full environment plus additional limited environments. Additional full and limited environments are
available for both editions for an extra fee.
11 License fees apply to Enterprise Edition and Unlimited Edition. Force.com Connect must be installed on the premises, local to the SAP R/3 or Oracle 11i system.
Note: Any unreleased services or features referenced in this or other public statements are not
currently available and may not be delivered on time or at all. Customers that purchase our
services should make the purchase decisions based upon features that are currently available.
