Salesforce and Google Talk

Instant Messaging Inside Salesforce

Real-time communication for your internal sales teams or customer-facing support teams is as close as Salesforce with the addition of Google Talk. Your teams can collaborate during sales calls, when servicing customer support issues, or while coordinating with partners—all without ever leaving Salesforce. Salesforce and Google Talk is also a great way for users to collaborate on CRM data in Salesforce: Your users can instant message each other while reviewing contact or opportunity data and quickly coordinate changes or next steps.
 
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Chat with Google Talk, Right from Salesforce

A chat with your colleagues and customers is as close as the sidebar of the Salesforce application. You don’t have to switch back and forth between Google Talk and Salesforce when you are reviewing CRM data. Google Talk functionality like saving chats in Gmail still works, and you can even associate the content of a chat with the lead or contact record for your instant messaging buddy.

 

Now you can run your favorite desktop applications and your CRM applications side by side by accessing Gmail, Google Calendar, Google Talk, and Google Docs all from within Salesforce. Learn more: