Auto-Response Email

Immediate Responses to Standard Inquiries

You can send personalised emails to customer inquiries immediately with Salesforce's automated email response. Using email response management, you can tailor responses based on the nature of the inquiry or specific information supplied by the customer.

Response Rules

Create rules to trigger auto-response emails based on the type of inquiry or customer-supplied information.

HTML Templates

Include HTML-rich content, including graphics and company branding.


Document Attachments

Attach documents to your email responses, such as sending appropriate product instructions or training manuals to customers that request those materials.

Salesforce Marketing includes campaign management, email marketing, and search marketing tools.

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