Engage your customers and prospects online in real-time. Deliver answers quickly and say “hello” to your future customers.
Initiate a personalised live chat, based on how a customer or prospect is engaging with your site. Even better, with multilingual support you can deliver the same great enterprise chat support around the globe.
By connecting each live chat with the complete customer profile, answers can be delivered both in context and with an eye toward the overall customer experience. Chats can be quickly routed to the right subject matter experts. And agents can provide answers faster still with a sneak peak to customer chat and keyboard shortcuts to pre-written messages.
With Live Agent, you can coach agents in real-time with private messages. You can also monitor agent queues to balance workloads and maximize productivity. But beyond that, you can tap into metrics on the full history of an agent’s performance and instant message sessions. Your team will be working faster and smarter.
The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.