Go faster with your Salesforce implementation.

Salesforce Accelerators offer Premier Success customers a fast path to results with targeted engagements that solve specific business challenges.

 

Introducing Salesforce Accelerators.

Your business is unique — so are your challenges. Introducing Salesforce Accelerators: Packaged services delivered by dedicated specialists to help you get the most out of your Salesforce investment. Our portfolio of Accelerators are designed to solve key business challenges:

Accelerators
  • Reduce costs.

    Benefit from increased efficiency of your Salesforce implementation.

  • Increase revenue.

    Grow your topline by realizing the full potential of your Salesforce investment.

  • Minimize operating costs.

    Run your Salesforce implementation more efficiently.

  • Gain business insights.

    Get data-driven, customer insights to inform your business decisions.

  • Achieve faster ROI.

    Minimize deployment costs and become operational faster.

Accelerators
  • Premier Points: The Accelerator Currency

    We’re introducing an innovative, simplified way for customers to consume Premier services and solve key business challenges — fast. Premier Points are the new currency used to redeem Accelerators. Points are exchanged for Accelerators in increments of 5, 10, and 20 points, based on the length and complexity of the engagement. For example, 5-point Accelerators can often be completed remotely in just a few hours, while 20-point Accelerators are longer engagements.

  • Call your account executive for details on your Premier Point balance, and to discuss which Accelerators are right for your business.

Quickly solve challenges with new 1-Point Accelerators.

Now you have even more ways to solve challenges without a significant time commitment. These Accelerators offer everything from advice on getting started to design training, to help you get the most out of Salesforce.

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Accelerators by Cloud

Targeted engagements, delivered by elite specialists to help you get faster results from your Salesforce implementation.

  • Sales Cloud Accelerators

    Getting Started with Sales Cloud.

    Learn how to set up and customize Sales Cloud, faster.

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    Drive competition with Sales Cloud Leaderboard: Achieve faster ROI.

    Close more deals and fire up the competition with a Sales Leaderboard. This Accelerator pairs you with a Salesforce specialist who’ll show you how to set up a leaderboard, help you create a custom badge for your top performers, and share best practices to keep your sales reps motivated.

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    Sales Cloud Lightning Desktop Design: Achieve faster ROI.

    Sales Cloud Lightning features a powerful, intuitive, modern UI that can help your reps sell more, faster. Our specialists will help you identify the best sales process use case and then configure the workspace with Sales Path, so you can get the most out of Lightning. It will help your reps be more productive, spend less time on admin tasks, and sell smarter with proactive sales intelligence.

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    Sales Cloud Adoption: Minimize operating costs.

    Help your sales team reach their sales goals faster and get the most out of Sales Cloud. This Accelerator teams you with experts who share strategies and best practices to help you drive long-term adoption, analyze how you currently use Sales Cloud, and provide recommendations for increasing sales rep productivity and effectiveness.

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    Sales Cloud Forecasting Setup: Gain business insights.

    Get a better view of how your team is doing and where they’re headed. Salesforce specialists will help you set up forecasting based on your business uses and goals, improving forecasting accuracy, sales productivity, and planning capabilities.

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    Sales Cloud Dashboard: Increase revenue, gain business insights.

    Leverage our team of experts to quickly create a killer dashboard that allows for real-time decision-making, increased pipeline, and accelerated sales cycles.

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    Sales Cloud Marketing Dashboard: Increase revenue.

    Extract greater insights from your marketing data. Track your most important KPIs with a dashboard that helps generate better-qualified marketing leads and monitors campaign ROI.

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    Work.com Custom Recognition Badge: Increase revenue.

    Inspire your entire sales organization. Our specialists will provide recommendations for creating a recognition program that helps celebrate success, reinforce winning behavior, and strengthen team culture.

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    Sales Cloud Console Design: Increase revenue.

    Empower your sales team by giving everyone relevant information in a single view. A Salesforce specialist will work with you to design an interface that delivers just what they need, in a single, consolidated view.

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    Quick Start: Salesforce Skills Functionality: Reduce costs.

    Quickly discover your in-house product experts to close deals faster. Our Work.com specialists will help you develop your skills program, configure skills, and launch to your sales team to help them easily identify the right experts to help close complex deals and improve team selling.

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    Outlook for Sales Cloud: Minimize operating costs.

    Gain better visibility into the true status of deals in progress by syncing key data points between Outlook and Sales Cloud. With this Accelerator, you get dedicated consultation time with a Salesforce specialist who will help you sync key data points to close the gap between correspondence and sales activities.

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    Prevent Duplicate Records: Minimize operating costs.

    Don’t let duplicate records spoil your data. Duplicates waste valuable time and compromise overall data quality. With the help of our experts, you’ll learn to activate and configure Duplicate Management to prevent redundancies before they happen.

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  • Community Cloud Accelerators

    Partner Community Art of the Possible: Achieve faster ROI.

    Want to launch a Partner Community, but aren’t sure where to start? This Accelerator pairs you with a Salesforce specialist who’ll give you an overview of Community Cloud and partner communities. You’ll get insights and resources to start your own partner community quickly.

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    Customer Community Art of the Possible: Achieve faster ROI.

    Help your customers find answers without calling the service department. A Salesforce expert will introduce you to Community Cloud and its latest features. You’ll get resources to build your first community or optimize your current one.

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    Customer Community Planning: Achieve faster ROI.

    Learn how to plan a successful customer community. Whether you’re migrating from a legacy strategy or starting out fresh, our specialists will share Community Cloud best practices and key concepts that’ll help you build an effective program. We’ll show you ways to approach a community rollout, plan for community management, and measure your success as the community evolves.

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    Partner Community Planning: Achieve faster ROI.

    Get the coaching you need to plan a more effective partner community. Our Accelerator specialists will help you harness the power of Community Cloud and align your business goals with your overall strategy. We’ll share best practices for planning, show you how to engage and educate your stakeholders, and demonstrate how you can use your partner community to build stronger relationships.

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    Partner Community Management: Reduce costs.

    Deploy a proven, results-driven strategy to boost Partner Community adoption and engagement. This Accelerator pairs you with Salesforce experts who will identify opportunities in your current Partner Community, then give you strategies, action steps, and best practices to help you reach your goals.

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    Customer Community Management: Increase revenue.

    Partner with Customer Community experts who’ll review your current community strategy, uncover new opportunities, and help you develop actionable plans for better adoption and information sharing.

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    Customer Community QuickStart: Achieve faster ROI.

    Create an engaging, branded community experience for your customers by utilizing the Community Designer with expert help from our specialists.

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    Chatter Adoption for Employees: Achieve faster ROI.

    Drive increased collaboration across your organization. Salesforce specialists will help you configure Chatter so that it works best for you, connecting employees with the files, data, and experts they need to work more effectively.

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    Chatter for Sales Managers: Increase revenue.

    Make selling a team sport. Our team of specialists will equip sales managers and their teams with best practices on how to use Chatter to close deals faster.

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  • Analytics Cloud Accelerators

    Wave Analytics platform setup and orientation: Gain business insights.

    Are you new to Analytics Cloud and aren’t sure how to get started? This Accelerator pairs you with a Salesforce expert who’ll guide you through your initial setup, as well as provide a detailed product orientation to help you get the most out of Wave Analytics.

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    Service Wave Starter Kit: Achieve faster ROI.

    In this Accelerator, a specialist takes you through a one-on-one guided set up so you can get Service Wave launched, fast. We’ll walk you through first steps, and show you how Service Wave can impact your business. With our help, you’ll reduce administrative time, increase service rep reporting efficiency, and improve the quality and timeliness of management information.

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    Wave Analytics Data Security Configuration: Reduce costs.

    Make sure the right people in your organization see the right data. With this Accelerator, Salesforce experts will show you how to prevent outside access to your data, help you shape your Wave Analytics data access, and make sure your team can see the data they are authorized to see when they need it.

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    Wave Analytics Starter Kit: Gain business insights.

    Unlock the full potential of Analytics Cloud to gain deeper insights into your business. This accelerator provides you with a custom dashboard prototype and a Wave expert who will help guide you through the initial setup and start implementing best practices for your specific use case.

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    Getting Data into Wave Analytics: Minimize operating costs.

    Bring clean data from external sources into Wave Analytics with ease. Starting with the right information is key to leveraging the Wave platform’s capabilities. This Accelerator helps you develop a strategy to easily combine Salesforce and external data to ensure the quality and accuracy of your reports.

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  • Service Cloud Accelerators

    Service Cloud Live Agent Quickstart

    Give your customers instant, online support with live chat.

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    Service Cloud Knowledge Planning Essentials: Help your service agents find answers faster.

    Want to give your service agents and customers at-a-glance access to the information they need? Get started with Service Cloud Knowledge, with this Accelerator. A Salesforce expert will teach you about key components, how to set up Knowledge, and best practices for planning your implementation.

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    Service Cloud Reassign cases with case escalation: Achieve faster ROI.

    Learn how to classify case types with notifications or case reassignment actions. You’ll partner with a Salesforce specialist who’ll review your current environment, determine how your reps use the current structure, and give you best practices and adoption strategies for your case escalation process.

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    Service Cloud Business Hours for Case Escalation: Minimize operating costs.

    Do cases generated outside of regular business hours disrupt your escalation process? This Accelerator will show you how to customize business hours settings so you can better manage case escalations that happen while the contact center is closed. By the end of these sessions, you’ll be equipped with best practices, a use case workbook, and an adoption plan to help you streamline after-hours case management processes.

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    Service Cloud Reassign cases with case escalation: Achieve faster ROI.

    Learn how to classify case types with notifications or case reassignment actions. You’ll partner with a Salesforce specialist who’ll review your current environment, determine how your reps use the current structure, and give you best practices and adoption strategies for your case escalation process.

    LEARN MORE

    Service Cloud Case Actions Configuration: Reduce costs.

    Help your service agents streamline tasks and work more efficiently. Certified specialists will help you determine which service processes you can automate with Quick Actions. Then you’ll learn how to build those actions in your sandbox for fast testing and implementation.

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    Case Feed for Console: Reduce costs, achieve faster ROI.

    Boost agent productivity and increase customer satisfaction. Our Service Cloud experts will help configure Salesforce Console so your agents can update case records more efficiently and find historical records more quickly.

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    Service Cloud Case Assignment Design: Minimize operating costs.

    Resolve cases quickly and smoothly by putting the right agents on the right cases. You’ll learn to set up case assignment rules with our Service Cloud specialists, to make sure customers are routed to the right agents for the most effective and timely resolution.

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    Salesforce CTI Assessment: Achieve faster ROI, reduce costs.

    Start connecting computer telephony integration (CTI) to your Salesforce solution. Our specialists will assess your telephony architecture, guide you through all the steps to launch CTI, provide best practice recommendations, and use case reviews.

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    Service Cloud Console Design: Reduce costs.

    Our specialists will help create a customized Service Cloud console interface, so your agents can quickly access key data and case resolution tools.

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    Service Cloud Dashboard: Reduce costs, gain business insights.

    Get real-time visibility into customer service KPIs. Salesforce specialists will help you design a dashboard that’s completely customized to your business and built around your desired metrics.

    LEARN MORE

    Service Cloud Macro Design: Reduce costs.

    Slash case resolution times with macros. Our experts will help define macros that enable agents to streamline repetitive tasks and minimize data entry errors.

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    Service Cloud Case Escalation Management: Achieve faster ROI.

    Keep customers happy with accelerated response times. Service Cloud experts will help set up automated case escalation processes that allow you to speed up your ability to address customer issues in the right way, at the right time.

    LEARN MORE

  • Marketing Cloud Accelerators

    Advertising Studio Quickstart

    Find out how to use Salesforce data to fuel your digital advertising.

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    Marketing Cloud Data features overview: Achieve faster ROI.

    Is your data structure designed for maximum success? This Accelerator pairs you with a Marketing Cloud expert who’ll walk you through a comprehensive overview of Marketing Cloud data features. You’ll also learn best practices and recommendations to help you design the best data structure for your specific needs.

    LEARN MORE

    Marketing Cloud Social Studio Getting Started: Minimize operating costs.

    Get started on Marketing Cloud Social Studio. This Accelerator will walk you through how Social Studio works, ways you can use it to fit your business needs, and best practices for admin and user set up. You’ll also get resources to help you take your social program to the next level.

    LEARN MORE

    Data Import Configuration and Automation: Minimize operating costs.

    Get new data into Marketing Cloud to drive your campaigns. Our specialists will implement and automate a data import so that you have a foundation to create additional imports on your own.

    LEARN MORE

    Social Listening and Analyze Configuration: Gain business insights.

    Keep tabs on your brand’s presence on social channels. With the help of our specialists, you’ll learn to set up and configure Marketing Cloud Social Studio to listen, get insights, and take decisive action to drive the effectiveness of your campaigns.

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    Marketing Cloud Connect Optimization: Reduce costs, minimize operating costs.

    When your Marketing Cloud is linked to Sales Cloud and Service Cloud, you get better customer data. This Accelerator teams you with certified specialists who understand your orgs, share Marketing Cloud Connect best practices, and deliver specific recommendations based on your unique needs.

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    Email Segmentation Configuration and Automation: Get fast returns.

    Deliver more personalized and targeted email campaigns. Our specialists will configure and automate an email campaign based on a new or existing subscriber segmentation specific to your business needs.

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    Journey Builder Base: Increase revenue.

    Connect customers and prospects to the right content, at the right time. Our experts will help configure personalized customer journeys that elevate experiences, increase efficiency, and drive conversion rates.

    LEARN MORE

    Reporting Configuration and Automation: Gain business insights.

    Work one-on-one with a Salesforce specialist to configure, automate, and deliver any one of our 25 Marketing Cloud reports.

    LEARN MORE

    Triggered Email for SOAP API: Increase revenue, minimize operating costs.

    Automate email responses for high-volume customer activities. From transaction receipts to password resets, triggered emails help save time, manual effort, and money. Salesforce experts will provide detailed guidance and help define the right criteria for triggering emails using the SOAP API.

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    Standard Tracking Extracts Configuration: Achieve faster ROI.

    Put your marketing insights into overdrive. Marketing Cloud experts will help you configure, automate, and output tracking data — from emails sent, to opens, clicks, bounces, and more — to give you the answers you need for more effective campaigns.

    LEARN MORE

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Apps and Platform Accelerators

Informed by 16 years of customer success, these Accelerators deliver the outcomes your business demands, across multiple Salesforce products.

  • Salesforce data backup and management quickstart: Minimize operational costs

    What would happen if you lost your Salesforce data unexpectedly? This Accelerator will help you retain critical information and keep your business running smoothly. You’ll learn about options and best practices for backing up and restoring Salesforce data.

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  • Lightning configuration quickstart: Achieve faster ROI

    Learn how to align your data and improve overall quality with the Salesforce Data Quality Management Accelerator. You’ll team up with a Salesforce expert who’ll assess your existing data quality controls, provide comprehensive best practices, show you techniques for performing rapid data quality assessment, and help you get cleaner reports with a clearer view of business metrics.

    LEARN MORE

  • Single Sign-on Engagement: Learn how to make sign-on simple and secure.

    Single sign-on makes it easy for your employees to navigate enterprise systems. This Accelerator will give you a deeper understanding of single sign-on and supporting Salesforce technology. You’ll also learn best practices and implementation strategies from a Salesforce expert.

    LEARN MORE

  • Introduction to salesforce development lifecycle: Reduce costs

    Learn how to make Salesforce development more effective and reliable. This Accelerator will teach you how to apply software practices to speed up development, align with corporate processes, and reduce IT costs.

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  • Salesforce data quality management: Gain business insights

    Learn how to align your data and improve overall quality with the Salesforce Data Quality Management Accelerator. You’ll team up with a Salesforce expert who’ll assess your existing data quality controls, provide comprehensive best practices, show you techniques for performing rapid data quality assessment, and help you get cleaner reports with a clearer view of business metrics.

    LEARN MORE

  • Salesforce1 Mobile Personalization:

    Configure your Salesforce1 Mobile App navigation options to help your team work more efficiently. This Accelerator gives you a guided view of the navigation settings and branding options so you can design the experience you want while staying within your corporate brand parameters. You’ll also ensure that your team can quickly and easily find what they need in Salesforce1 Mobile App so they can make smarter decisions faster.

    LEARN MORE

  • Lightning Configuration and Customization: Reduce costs, minimize operating costs.

    Do you want to quickly adopt Salesforce Lightning but aren’t sure how to get started? This Accelerator will team you with certified specialists who can help you understand Lightning, roll it out to select users, and develop your first apps and components.

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  • Introduction to Governance: Reduce costs, minimize operating costs.

    Develop a governance framework to more effectively manage your Salesforce solution. Our specialists will provide insights from thousands of successful deployments to help you draft a governance charter tailored to your business objectives.

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  • Configure Process Automation Using Salesforce Platform: Reduce costs.

    Free your teams to innovate by automating key business processes. Our specialists will help you evaluate, select, and enable the processes to take back the time wasted on manual business tasks — and use it to achieve results you want.

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  • Org Strategy: Achieve faster ROI, reduce costs.

    Create a Salesforce org strategy to minimize complexity and ensure scalability for your business. Our specialists will work with you to produce a high-level strategy and migration plan (if needed) based on your company’s culture and business drivers.

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  • Design a Center of Excellence: Minimize operating costs.

    Together with our specialists, you’ll create 30-, 60-, or 90-day implementation plans for a Salesforce Center of Excellence framework to address challenges such as minimizing risk, managing complexity, and aligning projects to strategic organizational goals.

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  • Salesforce1 Mobile User Experience Design: Achieve faster ROI, minimize operating costs.

    Unleash your team’s mobile potential on the Salesforce1 Mobile App — build an amazing user experience with the help of our experts.

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  • Customer Master Data Harmonization: Reduce costs, increase revenue.

    Get more value out of your customer data. The right data management framework can make all the difference between a competitive advantage and missed opportunities. With this Accelerator, our specialists will help establish a framework that focuses on better managing customer data to maximize value across your entire enterprise architecture.

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  • Salesforce Integration Patterns Overview and Selection: Achieve faster ROI.

    Seamlessly integrate Salesforce with your enterprise systems. Get a comprehensive, expert-led overview of Salesforce’s integration capabilities, along with best practices and sample use cases to help you select an ideal integration pattern.

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  • Salesforce1 Mobile Adoption for Sales: Reduce costs.

    Have you deployed Salesforce1 but aren’t seeing the impact you wanted? This Accelerator shows you how to set quantifiable adoption goals, track progress towards those goals, and add value. You’ll also gain best practice recommendations, training, and templates that will help you continue to drive adoption amongst your sales reps so you can sell smarter and faster.

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  • Access Controls and Salesforce Shield Compliance Tools: Minimize operating costs.

    Learn how to use the full suite of Salesforce security controls to prevent potential data breaches with the Access Control and Encryption Accelerator. This Accelerator pairs you with experts who'll help you apply the appropriate security access controls, increasing your ability to store and process sensitive data while also giving you access to more effective data analytics across the Salesforce App Cloud.

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  • Salesforce1 Mobile Video Production: Minimize operating costs.

    The best way to show key stakeholders the value of the Salesforce1 Mobile App is with a high-quality demonstration video. This Accelerator teams you with experts who’ll help you produce a video walkthrough of your app, highlighting its value and capabilities while increasing adoption and efficiency.

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  • Salesforce1 Mobile App Design: Minimize operating costs.

    Run your business on your phone with a custom Salesforce1 Mobile App. Salesforce specialists will design a custom proof of concept for your app that will allow your team to be more productive while on the go.

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  • Salesforce1 Mobile App Adoption: Achieve faster ROI.

    Increase your team’s usage of Salesforce, so they can get more done. Our proven methodology will show you the most effective ways to use the Salesforce1 Mobile App to extend your business, from outlining measurable goals to developing processes that drive companywide adoption.

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  • Salesforce1 Mobile Visualforce Assessment: Achieve faster ROI.

    Give your mobile users the most intuitive experience on every screen. This Accelerator shows developers clever tips, tricks, and code-level recommendations for modifying Visualforce pages for the Salesforce1 Mobile App.

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  • Salesforce1 Mobile User Feedback Capture: Minimize operating costs, gain business insights.

    Gather valuable user feedback to help you build a better mobile user experience. Get the start you need to customize your own user feedback capture mechanism, including customer specific personalized recommendations from our specialists.

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  • Salesforce Architecture Assessment: Minimize operating costs.

    Ensure maximum value from your overall architecture strategy. Our experts can quickly evaluate your Salesforce deployment and provide best-practice recommendations to improve your architecture, strategy, governance, and security.

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  • Salesforce1 Mobile User Experience Design: Achieve faster ROI, minimize operating costs.

    Unleash your team’s mobile potential on the Salesforce1 Mobile App — build an amazing user experience with the help of our experts.

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  • Business Process Automation Assessment: Reduce costs.

    The Salesforce platform has many tools to help you automate processes, so you can streamline your business. Our specialists will walk you through each tool, and then find the best for your business needs. Then, we’ll provide best practices and recommendations, helping you maximize the value of these automation options.

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  • Salesforce Sandbox Design: Achieve faster ROI.

    Create a more efficient sandbox environment to support multiple development teams and a consistent release cadence for your Salesforce implementation.

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Questions?
Join our webinar.

This free webinar, “Introducing Salesforce Accelerators,” is the fastest way to get to know Accelerators. We’ll explain how to use Accelerators to achieve your business goals, and how to best engage with Salesforce specialists to get the results you want.

REGISTER NOW

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